Happens to 100% of users who I know that have tried to access the page, seems like a setting internally is toggled off for users to be able to access the page, presumably to hide items before they’re shown to users and it was forgotten to be toggled when the item was made public, since this has been happening since the day it was uploaded to Roblox.
This redirect happens to a lot of items when they haven’t been ‘published’ to the catalog yet. I’m not sure of the inner workings, but the July 2019 Walmart card item Watermelon Fedora does this, as well as most of the prizes for the Star Wars creator challenge. Ideally staff should either turn off whatever check there is to redirect the user, or have it lead to an error page instead.
And also for the watermelon fedora The star wars creator challenge items seem fine to me, but if there any other items like this please post them here and we’ll follow up if it’s in a bad state.
BitwiseAndrea, the new promo code item known as Teal Techno Rabbit Headphones is redirecting to the avatar shop aswell.
When I click on the link it just redirects the the catalog.
Item link:
Hello, everyone! I redeemed recently a new code for the Teal Techno Rabbit Headphones item. In case you don’t know, the code is TOYRUHEADPHONES2020. However, a bug appeared.
Steps to reproduce
Redeem the promocode in case you haven’t yet.
Go to your inventory.
Click the item.
Sorry for not providing a video, the uploading process is insanely slow for an 8-seconds video.
Yeah, I saw bug reports for other items. However, the problem is that I can’t reach the item page through my inventory. By the way, thanks for the link. I wanted it to download the item picture.
Edit: I also reach the catalog page even with the link you provided.
On July 12 at around 10:30 AM, I was looking through my accessories, and I clicked the link for the page about the Gnarly Triangle Headphones. However, Instead of being sent to the page about it, I was redirected to the Catalog page. I’ve tried disabling my extensions and changed browsers, but the problem still persists.
Videos
This is a video of the said bug in Firefox (With extensions disabled)
This is another video of the bug but in Microsoft Edge (Chromium)
Browser Specs
Browser 1: Firefox 78.0.2 (x64 en-US) with these extensions: uBlock Origin, HTTPS Everywhere, Decentraleyes, and Cookie Autodelete
Browser 2: Microsoft Edge (Chromium Based) Version 83.0.478.61 (Official build) (64-bit) with no extensions
Both browsers are for Windows 10
In Order to reproduce this bug, you have to click on a link to the page about the Gnarly Triangle Headphones, such as this one: Gnarly Triangle Headphones - Roblox