Character Bundles being rejected for being headless, even though they have a head

Bug Reports Other Bugs
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#1

We’ve had several character bundles rejected because they have no head, even though their head is entirely visible in Roblox Studio and the thumbnail that would become the store image

Chibis (1).rbxl (274.8 KB)

I’ve attached some of the items, but here are IDs for these and a couple models based on an artist’s mannequin which saw the same fate - 38465, 44926, 148455, 210115

Expected behavior

They shouldn’t have been rejected for being headless

We should have received feedback as soon as they were rejected.

#2

Thanks for the report! We’ll follow up when we have an update for you.

1 Like
#3

Hi SeanOfEarth,

Can you send us your source FBX files? We’d like to see if the issue is there.

Thanks!

#4

Hi Klaugrana,

Chibi Doll.fbx (1.6 MB)
Chibi Character UV Fix.fbx (1.5 MB)

These are FBX files for the latest Chibis. Ta.

#5

Thank you for your patience. We’ve received more tickets than we can handle quickly in our queue. We did look through the FBX files, and they look like they should work. Have you tried since to see if you can get your characters through?