Error message for one of our UGC - Head Uploads is quite vague.
Its passed the Blender validation test. It looks to be properly setup in Roblox Studio.
I’ve attached some images showing the error message, and the setup in Studio.
The X-Ray Skull Head Item, uploaded just fine and we cannot find a difference between the setup of the two items. In the image below, you can see the setup of both this item, and the one giving the error.
Hello and thank you for the report. Will you be able to share with us in a private message the FBX file you are trying to publish so we can take a look?
Sure. I’ve sent that to you.
(extra characters to hit min requirement!)
Hello, We took a look at the FBX file, and noticed that the Head_OuterCage for Goldfish is broken. Looks like there’s been some modification of the topology of the Cage. The Cage should never be modified topologically i.e. no adding or removal of edges, faces, or vertices, nor should the UVs ever be moved. In this case, both are broken, which probably led to the head failing validation.
Attaching 2 screenshots. One shows the UVs of the Goldfish cage, and the other shows the UVs of the original Head_OuterCage.
Let us know if this makes sense or if you have any other questions. Thank you!
That’s great, thanks; and that seems to have been the issue.
Hopefully that will get picked up by the validation tool in future, but in any case I appreciate the information.
