Character/Model isn't rendering in ViewportFrame on mobile

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#1

Hi,

We are developing a feature that utilizes a set of viewportframes (4) to render characters in different poses. On desktop, the feature seems to work fine, but on mobile the characters (or models, as they are) do not appear to be rendered in some cases.

What is weird is that it appears to render fine when displayed inside a SurfaceGui (we copy the set of viewportframes to a SurfaceGui instance).

The UI tree looks a little something like this: ScreenGui → Frame → Frame → Frame → Frame → Frame → Frame → ViewportFrame → WorldModel → Character/Model

Additional information is attached in the private content section.

The device we’ve been testing on is a Samsung S23.

A private message is associated with this bug report

#2

This is just an acknowledgment announcement!

We’ve filed a ticket into our internal database for this issue, and we will update you when we have further information!

Thanks for the report!

#3

Hello,

Thank you for reporting this - could you please provide a repro file and repro steps? That would go a long way in investigating this.

Best,
M0bsterLobster