Character's head is grey on mobile

Help and Feedback Art Design Support
#1

This is a shot in the dark but I figured I’d ask just in case anyone has had an issue like this in the past :slight_smile:

I have a custom character that player’s morph into made up of several mesh parts. You can change the textureID on each part while playing, and on PC everything works great but when I test on mobile, the head of the character is grey and missing the texture and it baffles me. It loads in grey, and it stays grey even when I try to change the texture. To make it stranger, when I zoom into the character, the texture on the head IS THERE, but only when the camera is so close the character goes transparent, then when I zoom back out it goes grey again.

I’ve already tried checking the mesh in blender to make sure the normals are facing outward and they are. Does this sound like an issue with my game or maybe just an issue with my phone, or with roblox?

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#2

Hello, it is possible that your issue is due to the texture not loading correctly on mobile. Yes, especially the issue with gray hair. I know that in general, this can happen if the game requires too much quality. But afterwards, when joining, it’s better. It could also be due to bugs in the game. :slight_smile:

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