As of this morning, several users are reporting a bug related to chat bubbled in my game. Some of the users are saying chat bubbles stay above their head forever without disappearing, while other users report that chat bubbles aren’t showing up at all.
Some users are even saying they can fix it by re-enabling their PC time setting to set automatically. See image below.
For context, we run into this issue using Chat Service’s :Chat() on the client, calling it on the Character of a player. It’s not easily reproduceable since it doesn’t happen to everyone.
Thanks for the report. We are actively working on triaging and fixing the problem. We believe the device clock being out of sync could also be a contributing factor here, do you have any evidence/inputs that might provide useful information here towards that theory?
This issue also occurs in a studio play test for my own game and others’ games as well. The chat bubbles appear in-game, but not in the play test. I do not believe the server is receiving the chat messages, as no Chatted event recognizes the message.
All we know is that players are able to fix this issue by resetting their PC time. I haven’t been able to repro this bug myself so I cannot confirm. This is definitely happening in multiple popular games, but not all games.
We disabled the core Roblox chat functionality so we could implement our own UI. Here’s the API we make use of for chats:
It’s possible this is occurring in games that don’t use core chat, but I haven’t checked that theory. Nonetheless, this is widespread and impactful enough that it should definitely be fixed within 3 weeks.
For additional context: about 12% of our total bug reports over the last 30 days (~380 of 3200 total) for ER:LC are solely this bug. That’s a lot!
Hey all, sorry for getting back so late on this post! We released a fix a while back that should address this issue, can you confirm if this has been fixed?
Yes, it is fixed now. Thanks for fixing it
