Hey there! We seem to be running into a major issue with chat service in one of our experiences: Eviction Notice.
We don’t usually update this game very often, but we have noticed that our chat service no longer appears to be working. We received an email awhile back about a new chat service that had been implemented, but we only recently made the change on our end. Despite our adjustments, it appears that our users are still unable to chat which has adversely impacted the game. We are assuming there is either an internal issue where our chat service needs to be re-enabled, or that we may be missing something on our end.
We do use a custom chat interface, but everything should be formatted correctly. There does not appear to be any major errors in console that explain this problem. We use the same setup in another experience of ours, Outlaster, but we have no issues there.
Based on what we’ve gathered, it appears that ‘FilterStringAsync’ is only returning blank strings.
EDIT: Looks like it doesn’t work in both ChatService and TextService.
Here’s an example of how chat service is currently operating. Users are not able to send any messages, they only appear to be blank.
