Reproduction Steps
The images for these 3 assets no longer load, both on the website and in-game (using rbxthumb Asset thumbnails)
Item links:
Expected Behavior
The images for these Classic Heads should load properly
Actual Behavior
The images do not load, and appear with a broken thumbnail
Issue Area: Catalog Assets
Issue Type: Display
Impact: Low
Frequency: Constantly
Thanks for your report, we are fixing this issue.
Edit: I spoke too soon, we thought we know what the issue was but now it seems more complicated. We are investigating the issue.
I usually have the Chiseled head on. Here’s what it looks like right now:
No Chiseled:
While wearing Chiseled:
That’s not good…
It seems to be working for me in-experience. Due to the nature of this bug, it should only be happening in thumbnailing. When the heads are loaded by assetId (as is done in-experience), they should work fine. The problem is with the assetHash loading path that is used by the thumbnailer.
We are shipping a fix for this that should come out next week.
