"Cheeks", "Chiseled" & "Narrow" Head Images are not Loading

Reproduction Steps

The images for these 3 assets no longer load, both on the website and in-game (using rbxthumb Asset thumbnails)

Item links:

  1. Cheeks
  2. Chiseled
  3. Narrow

Expected Behavior

The images for these Classic Heads should load properly

Actual Behavior

The images do not load, and appear with a broken thumbnail

Issue Area: Catalog Assets
Issue Type: Display
Impact: Low
Frequency: Constantly


Thanks for your report, we are fixing this issue.

Edit: I spoke too soon, we thought we know what the issue was but now it seems more complicated. We are investigating the issue.


I usually have the Chiseled head on. Here’s what it looks like right now:

No Chiseled:

While wearing Chiseled:
broken noob avatar

That’s not good…

1 Like

It seems to be working for me in-experience. Due to the nature of this bug, it should only be happening in thumbnailing. When the heads are loaded by assetId (as is done in-experience), they should work fine. The problem is with the assetHash loading path that is used by the thumbnailer.


We are shipping a fix for this that should come out next week.


I can confirm that all three heads’ thumbnail appear correctly!


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