Also happens with Roblox Studio (using standard Village game and automatic graphics mode) but not so consistent or so rapidly.
RobloxStudio using another graphics mode (directX9 or Vulkan) is OK.
Environment: ASUS VivoBook 14, Windows 10, DirectX
Intel(R) Core™ i3-7020U CPU @ 2.30GHz (4 CPUs), ~2.3GHz. 4Bg memory, Intel (R) HD Graphics 620.
To reproduce the fault:
Load and start any game, character appears and may run for a few seconds before the display is frozen.
The game is still working as sounds and keyboard can move the character to a ‘kill’ location and it will re-spawn - just no update to the display. The same Fatal error appears in the log each run, part reproduced below.
RobloxPlayer log–
1595155404.79539,1e38,10 RakPeer has distributed 525 packets to plugins since last debug time
1595155404.79539,1e38,10 PacketReturnQueue is empty, no work to do
1595155414.79611,1e38,10 RakPeer has distributed 572 packets to plugins since last debug time
1595155414.79712,1e38,10 PacketReturnQueue is empty, no work to do
1595155422.49484,15b4,6 D3D11 FATAL ERROR: Device removed with reason 887a0006
1595155424.81010,0dec,10 RakPeer has distributed 511 packets to plugins since last debug time
1595155424.81010,0dec,10 PacketReturnQueue is empty, no work to do
1595155433.20395,15b4,7 Client:Disconnect
RobloxStudio log--
1595580626.95207,2104,10 PacketReturnQueue is empty, no work to do
1595580636.54810,2998,10 RakPeer has distributed 354 packets to plugins since last debug time
1595580636.54810,2998,10 PacketReturnQueue is empty, no work to do
1595580636.95653,1c30,10 RakPeer has distributed 544 packets to plugins since last debug time
1595580636.95753,1c30,10 PacketReturnQueue is empty, no work to do
1595580638.69231,1e3c,6 D3D11 FATAL ERROR: Device removed with reason 887a0006
1595580646.55470,15fc,10 RakPeer has distributed 253 packets to plugins since last debug time
1595580646.55470,15fc,10 PacketReturnQueue is empty, no work to do
1595580646.95871,15fc,10 RakPeer has distributed 558 packets to plugins since last debug time
1595580646.95971,15fc,10 PacketReturnQueue is empty, no work to do
1595580653.51148,1e3c,6 Info: RobloxMainWindow::closeEvent
Roblox player was working until about a month ago so I looked for a hardware fault first.
The laptop memory has been tested with a bootable memtest86+, GPU/DirectX has been tested with GFXBench using directX9, 11, 12 and Vulkan engine.
I guess the performance was as expected on this device but I have no similar Windows laptop to compare with.
Other graphic applications like Blender seem to work fine. DxDiag reports that directX is working normally.
The laptop has been reset to the original windows 10 installation and then updated automatically by Microsoft to the latest release. Roblox is installed new nearly every day.
I have checked with ‘MyAsus’ and with Intel for later drivers with no luck. The Microsoft supplied (and updated) drivers must be what other users are running.
I tried to change the graphicsMode in settings (GlobalSettings_13.xml) to directX 9, 11, 12, VulKan and no graphics.
The display and the log file always looks the same suggesting that the graphics mode only affects Studio and not Player.
The settings change does work for Studio and it runs without error using directX9 or Vulkan but not in automatic (presumably directX11).
Can anyone suggest how to get more detailed logs to help determine the events before the fault?
Can anyone confirm the the latest Roblox player works on an ASUS Vivobook or similar?
Can anyone suggest how the graphics mode for the player (not Studio) can be changed to find a workaround?
Can anyone suggest how an earlier version of Roblox could be launched for a comparison?
More driver background information from dxdiag output, it reports no faults.
System Information
Time of this report: 7/19/2020, 11:38:19
Machine name:
Machine Id:
Operating System: Windows 10 Home 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: VivoBook_ASUSLaptop X420UA
BIOS: X420UA.303 (type: UEFI)
Processor: Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz (4 CPUs), ~2.3GHz
Memory: 4096MB RAM
Available OS Memory: 3952MB RAM
Page File: 2570MB used, 2790MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0084 64bit Unicode