Coco Bean Cafe Training Guide
Before beginning this guide, make sure you’ve announced the training on both the group shout and Discord server.
[annotated parts will be shown like this; do NOT announce these parts as they are just notes for you, the host/trainer]
— Host Instructions (run these in order)
Direct Trainees to their seat. Please make sure host and co-host are on the front line while and helpers are on the line behind them.
[Note] If you do NOT have a co-host, make sure that you announce the co-host parts yourself.
:countdown 120
During this countdown it is extremely important to start pairing trainees to trainers. Do this by counting the amount of trainees and divide all trainees into 1 of 4 groups. For example, if there are 20 trainees, you will divide the trainees by 4 (which is 5) and assign 5 trainees to one trainer. Group them by letters: Groups A & B will be in building 1, while Groups C & D will be in building 2. Make sure to assign a trainer to a letter. Extra MR/HR may either supervise or be dismissed.
[Host] Greetings, welcome to the Coco Bean Cafe training center! My name is [user] and I will be hosting this session. If you have any questions, please wait until after the rules and a staff member would be delighted to answer them.
[Co] Hello! My name is [user] and I will be your Co-Host for today. Please listen carefully as the host and I read to you the rules for today.
[Host] Rule I - Trolling/exploiting is strictly prohibited here at CBC, and will result in a permanent ban.
[Co] Rule II - In order for this training session to run smoothly, please give your fullest attention to your trainers. They are trying their very best to help you pass!
[Host] Rule III - If you do not pass, please don’t get angry or irritated. You are more than welcome to join another session and try again. Sessions are hosted frequently, make sure to check the group shout!
[Co] Rule IIII - You have three strikes. Strikes are given for uncorrected grammar, not following instructions and doing anything you’re not supposed to be doing. Upon receiving three strikes, you will be dismissed for failing the session.
[Host] Questions may now be asked. Please say ‘PTS’ if you have one, and a staff member will be right with you. As all your questions within the countdown.
:countdown 60
[Host] The countdown has finished. TrainERS, please head inside the buildings. TrainEES, please wait until your trainer teleports you to the correct area.
[Co] I wish you all the best of luck! You will do great. <3
— Trainer Instructions
Salutations, trainees! My name is [user] and I will be training you today! I wish you all the best of luck today.
Today’s training session consists of three sections - Greetings, Food Rush, and Trolling.
Does anyone have any questions before we begin? An answer is expected from everyone.
Answer questions if there are any, then move on.
For today’s first task, I will need everyone to state their greetings/introductions to me.
A greeting is a short ‘welcome’ message to your customer when they first approach you. A proper greeting should include the following:
I. A welcome II. Your name III. Question
For example: Hello, and welcome to Coco Bean Cafe! My name is [your name], what can I get for you?
It’s recommended that you copy and paste your greeting so you won’t have to write it out every single time.
I will give everyone a few moments to compile their greeting, please do so now.
At this time, you are to wait at least 30 seconds for continuing.
Alright, when I walk up to you, please state your greeting. If it’s incorrect, you will receive a strike.
One by one, head to each trainee and wait for them to state their greeting. Evaluate it. If it includes everything for a proper greeting, you may move onto the next trainee.
Okay, everyone has been evaluated on their greetings. We shall now move onto our next section!
The next portion of today’s trainings is called our Food Rush section. This part is where you will be tested on your ability to create food.
Our recipe guide is located in our Discourd server, you can check it out in order to know how to build food.
I will request for everyone to make II orders. In order to hand food over, use the Hand-To command. Like so: :handto [user]
Once I state the order, I will not re-state it. Please pay attention. Asking your peers for help is not allowed either.
Before we begin, does anyone have any questions? If you do NOT know how to make food, please notify me now as well.
If yes, head inside the kitchen and start showing the group how to make each food item. As the trainer, you must know how to make food.
If no, skip this step.
Once everyone is confident with making items, continue.
Okay! When you get the food, return here. Do NOT hand it over to me once you get here, hand it over when I ask.
Also, when you head back to your register, you may not go back to the kitchen. You must gather all items before returning.
Once everyone completes the second order, you must state a small outro, like this: “Thank you for coming, have a nice day!”
Any questions before we begin our orders?
Answer questions if there are any, then move on.
I need everyone to state their greetings NOW.
At this time, you must ask everyone to create 1 food item of your choice, OTHER THAN Doughnuts or Popsicles (since those are too easy). Once everyone returns with the correct item you asked for, send everyone back into the kitchen with 2 or more items of your choice, with one of them being a Doughnut or a Popsicle.
Awesome job, everyone! We will now be heading onto our last section for this training session - Trolling!
For this portion of the training, I will act and dress as a troller. Your job is to assess the situation correctly.
Keep in mind that we give trollers ONE warning. Make sure to verbally remind them to stop first before warning them.
After they have been warned, you are to contact a Team Leader+ for assistance. Make sure to gather evidence if you can (screenshots, videos, etc.)
Exploiters/major trollers are to receive NO warnings; contact the nearest MR+ when possible.
In order to contact a MR+, you can head to our Discourd server or ask on the group wall. However, in most cases, there will be a MR+ in the server.
To warn a player, use this template: Warning I | [user] | [reason].
Any questions for we start?
Answer questions if there are any, then move on. If you choose to dress up as a troller, say “At this time, please state your greetings ONCE I refresh myself.” If you choose not to, say “At this time, please state your greetings and we will begin.”
If anyone didn’t follow protocol, strike them.
Immediately kick anyone with 3 strikes with a friendly message.
Alright, thank you all for participating! Ready to hear your results?
You all PASSED! Congrats! Please wait while I get an HR to rank you all.
Get a HR helper or yourself (if you are a HR) to rank the Trainees who passed.
Thank you all for coming and being very cooperative! I’m excited to see you all at the cafe.
Refresh all Trainees.
Please do not leave just yet as I have a few more things to explain. Promotions:
Promotions are earned through hard work, dedication and being constantly active. But please do not hint for a promotion! This will lead to you having less of a chance of promotion.
Feel free to join our Communications Server! Come interact with our community.
Any questions?
Answer questions if there are any, then move on.
A final thank you for attending today’s trainings. Your new rank is Intern. Please join the café to celebrate as this server will be shutting down shortly.
:countdown 15
Teleport all to cafe.