Sorry about grammar or spelling issues, My game was compromised by a new developer, I’ve got nothing but bot responses and insanely long response time for these bot responses from roblox support, the game was locked to 17+ causing my player count to drop from 150 or so that day to 0-6, I had to urgently control the damage and reupload the game on a second place, which is not bring recommended by roblox like the other game, so I am sitting at a extreme low of 20-40 today, roblox support being incompetent has led to my first game to ever blow up to Die. All I ask is my old game to be un age restricted.
https://cdn.discordapp.com/attachments/934609163902922762/1328763626034823259/6063620F-FCC4-4E06-9443-3FDED0009E1D.png?ex=6787e30f&is=6786918f&hm=6c507559dc9d05c0d8b2adc958d782e70d5990f90910953f61ee3c2299257ed5&
https://cdn.discordapp.com/attachments/934609163902922762/1328763619701297152/pC2XM9P.png?ex=6787e30e&is=6786918e&hm=ba30c5c79d40c343aad5122c225ca8f7a12ff1bb2e30c62243400490ac9cc0b1&
https://cdn.discordapp.com/attachments/934609163902922762/1328763608913674311/image-19.png?ex=6787e30b&is=6786918b&hm=fcdf20ada5b6990b1587cdcc88a9f8400c6228c16b4acbdb957136f9a0478174&
https://cdn.discordapp.com/attachments/934609163902922762/1328763601405607957/a6svjLK.png?ex=6787e309&is=67869189&hm=e7e9484e52ded41dc62c37c8e856ea536100f6f3d401f2994d8113bb0e1e6b21&
I’m a bit confused. Does this new developer have owner permissions when editing the game? If not, are you not just able to remove them and just undo whatever changes they did?
No they have long been removed, they set the game rating to 17+ to sabotage, when ever a game is set to 17+ it cant be undone, I assume roblox support can do it but they have not been able to give me the correct response in any way.
Ah, I see
Yeah, the only way to do it seems to be through Roblox support, and we all know how difficult they can be to work with. I guess just keep trying to contact them, making it clear that it is an incorrect restriction label.
For an english support email they must for sure be reading it as if your emailing in spanish. Typical
Well roblox support didn’t end up replying and straight up ignored me, but in the end this new game now has a higher player count than the older one by a lot, so it all ended out well, I highly recommend having a community server for your game as without one its hard to get the game back into your old players hands in these situations.
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