Connecting a controller causes Roblox to crash

Bug Reports Engine Bugs
#1

What is the issue?

Whenever I connect an external controller (currently using a DualShock 4 wireless controller) to my desktop computer, Roblox freezes up. Unlike normal freezing which turns the app unresponsive, this one simply freezes the app like it was an indented feature. Additionally, you cannot Alt + F4 from the application, you are forced to close it using Task Manager.

How does this bug occur?

Connect a DualShock 4 wireless controller to your computer while Roblox is open (if Roblox is not open, it will simply freeze before the game even loads). The game will freeze.

Where does this bug happen?

Any Roblox game that I try to use a controller with.

When did the bug started happening?

As far as I know, it started occurring since January 17, 2023, 2:30 PM EET (UTC + 02:00).

What type of computer do you have?

Computer Information:
    Manufacturer:  ASUS
    Model:  System Product Name
    Form Factor: Desktop
    Touch Input Detected

Processor Information:
    CPU Vendor:  GenuineIntel
    CPU Brand:  Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
    CPU Family:  0x6
    CPU Model:  0x9e
    CPU Stepping:  0xc
    CPU Type:  0x0
    Speed:  3600 Mhz
    16 logical processors
    8 physical processors
    HyperThreading:  Supported
    FCMOV:  Supported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Supported
    SSE4a:  Unsupported
    SSE41:  Supported
    SSE42:  Supported
    AES:  Supported
    AVX:  Supported
    AVX2:  Supported
    AVX512F:  Unsupported
    AVX512PF:  Unsupported
    AVX512ER:  Unsupported
    AVX512CD:  Unsupported
    AVX512VNNI:  Unsupported
    SHA:  Unsupported
    CMPXCHG16B:  Supported
    LAHF/SAHF:  Supported
    PrefetchW:  Unsupported

Operating System Version:
    Windows 10 (64 bit)
    NTFS:  Supported
    Crypto Provider Codes:  Supported 311 0x0 0x0 0x0

Video Card:
    Driver:  NVIDIA GeForce RTX 2080 SUPER
    DirectX Driver Name:  nvldumd.dll
    Driver Version:  31.0.15.2802
    DirectX Driver Version:  31.0.15.2802
    Driver Date: 12 22 2022
    OpenGL Version: 4.6
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 60 Hz
    DirectX Card: NVIDIA GeForce RTX 2080 SUPER
    VendorID:  0x10de
    DeviceID:  0x1e81
    Revision:  0xa1
    Number of Monitors:  1
    Number of Logical Video Cards:  1
    No SLI or Crossfire Detected
    Primary Display Resolution:  1920 x 1080
    Desktop Resolution: 1920 x 1080
    Primary Display Size: 22.68" x 12.76" (25.98" diag)
                                            57.6cm x 32.4cm (66.0cm diag)
    Primary Bus: PCI Express 16x
    Primary VRAM: 8191 MB
    Supported MSAA Modes:  2x 4x 8x 

Sound card:
    Audio device: Speakers (High Definition Audio)

Memory:
    RAM:  16298 MB

VR Hardware:
    VR Headset: None detected

Miscellaneous:
    UI Language:  English
    Media Type:  Undetermined
    Total Hard Disk Space Available:  3860572 MB
    Largest Free Hard Disk Block:  728470 MB
    OS Install Date: Jan 05 2023
    Game Controller: None detected
    MAC Address hash: 

Storage:
    Disk serial number hash: a1542c7e
    Number of SSDs: 2
    Number of HDDs: 1

(Information above is provided via Steam)

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image520Ă—583 29.3 KB

(Information above is provided via Windows Settings)

5 Likes
#2

We’ve filled a ticket into our internal database for this issue and will start investigating, we will update you when we have further information.

Thanks for the report!

7 Likes
#3

Do you still encounter this issue? If so, please provide some logs. Thank you!

2 Likes
#4

Unsure if I should create a new report for this but I appear to be encountering crashing issues with a controller connected.

The controller in question is a Logitech G920. It ran fine for a few days but after an update the client refused to be open with the controller connected.

Log file:
removed for privacy

#5

Hello, has been quite a while however I’m also still experiencing Roblox crashes when having a connected controller (Specifically a Logitech g923 steering wheel & pedals). However, this only occurs when Logitech G HUB is installed.

The only way I found to bypass this is to either delete the Logitech G HUB, disconnect the steering wheel, or use the Microsoft store Roblox app.

To use the steering wheel on Roblox, I use x360 however this has no impact - the Logitech G HUB does.

#6

Might need to open another bug report for this as it’s more of a software conflict issue

#7

I have similar issue, happend to me when I installed a driver for my controller because the vibration motors wouldn’t work… then I saw roblox freeze completely as soon as i plug the controller (including studio)

1 Like
#8

update: now it says “roblox needs to quit”, so something is changed about this in me

#9

thanks, was also wondering why my roblox crashes everytime