Constantly having to log in again just to open another file in studio (2FA / M2 Macbook Air)

Bug Reports Studio Bugs
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#1

I am having an issue where I am very often presented with the login screen whenever I open a new Roblox Studio window.
This happens despite me already being logged in, often recently, in another roblox studio window

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This is really annoying because I have to go through an entire 2FA workflow just to open a single file that someone sent me.

I have 2FA enabled in my account (organizational requirement for my job), and I am using an M2 Macbook Air. I have been getting this pretty often for the past few months ever since I enabled 2FA.

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Keep getting logged out of studio
#2

Hi there - we sometimes will invalidate authentications for various reasons, sometimes because of changes on our end. That forces a login, but its odd you get this with another active session going. Is this a sporadic thing where you get this a bunch and then it goes away, or are you seeing it pretty constantly?

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#3

I’m seeing it pretty constantly, probably once every few days (working every weekday). Always happens when opening a local file or creating a new place, for example.

#4

Do you regularly use a VPN or change locations while using Studio, or share an account with someone? IP/location changes can sometimes trigger reauth.

#5

Nope and nope. Same IP, same computer. I do switch between a phone and a laptop for playing roblox games, but only a computer for development.

#6

Ok, sounds like this is abnormal then. Best thing to help us here would be to get a log from an instance where you were forced to log in.

1 Like
#7

Hi, I sent a private message with logs from when this happened to me again today. Let me know if I should send these to another engineer on Roblox’s side.

#8

Thanks for the logs. We think we’ve identified the problem, and will be tracking for a fix in the upcoming weeks.

3 Likes
#9

Just an update here—I am now getting emails saying I logged in from a new device each time I complete 2FA, but the emails alway list the same IP address / device name.

So just confirming that it’s not an IP change / device issue that’s causing the authentication to invalidate, but rather a bug.

#10

Oh that’s great i have been having that for a long time too
tho i’m pretty sure it’s also happening when the user doesn’t have a good wifi (like me)

#11

Is this enabled? I’m now getting logged out every single time I restart my PC

1 Like
#12

Yes, its enabled. Can you clarify - you’re getting logged out restarting Studio or restarting your PC?

#13

Generally after restarting my PC. That being said, after having done it a few times, it varies. Sometimes it stays logged in a couple of studio restarts after restarting the PC, other times it logs out on the first studio launch

#14

Can you DM a current log after you start and are forced to log in again, and send username(s) you’ve been logging in with?

#15

Username is 7z99, sent the logs and such to your dms

1 Like
#16

I am experiencing something quite similar; I am completely barred from logging into Studio. Once I attempt to log in, it errors out and tells me to logon via the website or try again. Both methods do not work.

1 Like
#18

i just had went through this as well. im one day in studio, then when i open another file, i have to sign in again

#19

I’d thought it would be worth mentioning that this happens to me on my m3 13’ air randomly when I do local multiplayer sessions