Content is Temporarily Overlapped When Initially Loading the App

Issue Type: Display
Impact: Low
Frequency: Often
Date First Experienced:
Date Last Experienced:

Reproduction Steps:

  1. Open the app.
  2. Notice the state of the home screen that appears after the splash screen.
  3. Some text is seen overlapped or out of bounds.

Expected Behavior:
I expect everything to be in place as soon as the splash screen disappears and load from there.

Actual Behavior:
When you open the app, right after the splash screen, you can see the home screen an utter mess of overlapping content. Additionally, the background doesn’t even fill the entire screen (as seen with the giant black space at the bottom of the image below). Then, after a few seconds, all is well and everything snaps into place.

This creates a perception that the app is clunky and heavy to run, but a smooth startup would excuse even the longest loading times of the images.

My phone: Samsung Galaxy A10s (Android Version 10)

Apparently, this happens to my phone, but not on another tester’s phone, which is also Android. It appears that this depends on the phone’s processing; if everything loads fast enough, then the overlapping maybe isn’t seen.

I like how YouTube loads on the desktop. It has a template of where content should load, so initially nothing is overlapped. When the content loads, it appears exactly on that template.

Workaround:

4 Likes

Can’t reproduce, I am using a similar android / One UI version like yours, which is Android 10 One UI 2, on a Samsung Galaxy M20. Have you tried wiping the app’s data? Is there any new updates for the app? Have you tried reinstalling?

Edit:

Since you said it might have to do with how fast stuff loads, my phone is actually faster than the A10, so it could be that.

Thanks for the report! We’ve filed a ticket to our internal database and we’ll follow up when we have an update for you.

3 Likes

thanks for fixing now it doesn’t anymore