Could you please advise if it is possible for our company to directly contact Roblox

Our company consists of 20 adult professionals working in game development. We aim to create a high-quality game for the platform. We have already been working on the game for 6 months and will continue to do so for at least another 6 months. A significant amount of money has been invested in the development.

To attract an audience, we have entered into an agreement with a popular TV host who has 3.37 million subscribers on YouTube. However, we are being blocked by the platform when uploading our content.

Could you please advise if it is possible for our company to directly contact Roblox to resolve this issue privately? Where should we reach out first?

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Are you talking about thumbnail videos? You cannot insert YouTube videos anywhere other than as a thumbnail.

The 3D human model is too realistic

The TOS talks about depicting real life humans, you’ll need to send the support email a message with the asset being moderated! You might be too epic lol. Account Moderation Appeals Information

The support link is this one.

Support Page

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