Here at Créma, we provide training sessions for trainees to have a chance to become apart of the Créma staff team. In this document, you’ll find information on how training should operate. If you ever have a question regarding the guide, feel free to contact a member of the Management or Administration Team
CREMA DOES NOT HAVE A SESSION SCHEDULE. TRAINING ARE HOSTED WHENEVER TRAINEE SHOWS UP!
- As a reminder, Supervisors and above are granted to host. Anything below that rank is prohibited from hosting.
- TRAINING ROLES
The Host | Session Coordinator - Responsible for the success and general operation of the entire training. It is this person’s job to ensure that the training session is executed correctly and with the utmost professionalism. To do this, they oversee the session, check-in with trainers, and resolve any issues that may arise. Like mentioned, Supervisor+ can host.
The Backup Host | Co-Coordinator - Responsible for the success and general operation of the entire training. It is this person’s job to ensure that the training session is executed correctly and with the utmost professionalism. To do this, they oversee the session, check-in with trainers, and resolve any issues that may arise. Like mentioned, Supervisor+ can host.
The Trainer - This is the first out of two trainers, you’ll each pick on what to do. instructions about roles are below. They’re responsible for training users in their group.
The Assistant Trainer - You’ll need two trainers for each section. Instructions below.
The Spectator* - If we receive a new Staff Assistant, they’re required to spectate the first session to understand what happens. After they spectate their first session, they are allowed to begin training.
The Supervisor Executive Officer ➜ Chief Executive Officer is able to Supervise / Oversee sessions. Usually, the Human Resources Department decides to oversee a session to see staff performance and work ethics. They’re also seeking for possible next rank candidates*
COMMANDS - ! EVERY MR MUST USE COMMANDS ON THEMSELVES !
!g1 = GROUP 1 TRAINER
!g2 = GROUP 2 TRAINER
!g3 = GROUP 3 TRAINER
!g4 = GROUP 4 TRAINER
!at1 = GROUP 1 TRAINERS ASSISTANT
!at2 = GROUP 2 TRAINERS ASSISTANT
!at3 = GROUP 3 TRAINERS ASSISTANT
!at4 = GROUP 4 TRAINERS ASSISTANT
!spec = SPECTATOR
!overseer = OVERSEER
!host = TRAINING HOST
!backup = BACKUP HOST
- GROUP SHOUTS
As a host, you are obligated to keep us updated with shouts. At the beginning of the session, the host for the first server should join 20 minutes before the session begins, as well as shouting it on the group shout. That gives time for the Lower-ranked members to join the Training Center to receive training. Staff must join at exactly xx:45 or later, being early will result in removal from the server. Staff is not permitted to join after the session being server-locked unless asked by the host or needing a replacement. The host is asked to use the following formats when shouting:
TRAININGS | The training session will start at TIME. | Head on down to the Training Center for a chance to get a promotion. [T]
Once it becomes closer to the immediate training time, the host must be ready to shout for when it locks. This shout notifies us that lower-ranked members will no longer be permitted to join at this time.
TRAININGS | Slocked | The Training session has begun, meaning the server has been locked. If you were unable to attend, please attend another session.
When all the lower-ranked staff are finished being trained and the passers are being promoted, the host may now shout that the session is now concluded.
TRAININGS - Concluded | The training session has come to a conclusion. Congratulations to everyone who passed, in the meantime, why not head on down to the cafe for a refreshing drink?
Before the session starts, make sure all Trainees are available to communicate. Make sure they also have a group marked as well, the host should begin numbering at least 5 minutes before the session begins. For MRs the host will do “:change (user) group TRAINER (Group Letter)”. An example: “:change group TRAINER (Group Letter)”. You’ll do the same for trainees, but remove the “TRAINER”, so they only have the letter.
At xx:45, the host should ping @Management and announce that they may begin heading down to the Training Center. Management may not join any sooner than xx:45, other than the host.
At xx:55-xx:59, make sure that all Customers are removed from the Training Center.
Host: sm Hello, welcome to the Créma Training Center. My name is YOUR NAME and I will be your host for today!
Host: sm I will now be going over the rules over the rules and important information, please be attentive and follow them! Do not talk at this time.
Host: sm Grammar must be used inside and outside trainings at all times. It is mandatory to use grammar so that other staff members and customers can fully understand what you are saying. If you do not use grammar throughout the training session, it will result in a failure and removal from the server.
Host: sm Recording at the training center is permitted; however, you must have your answers blurred, as other people may copy your answers. Which will result in others copying and pasting and that is prohibited at the training center.
Host: sm You are to treat all customers and your fellow staff members with respect. Créma is a friendly community and we won’t ever accept disruptive or disrespectful behavior. If you choose to do this, you’ll be removed from the server immediately.
Host: sm You must follow the same rules as in the main cafe, and as well do not act immature, acting so will result in a warning, then a demotion.
Host: sm If you do not pass, please don’t argue with your trainer. There will always be another session that you may attend. Practice leads to improvement and progress!
Host: sm Please try and not go AFK during the training session as you may miss out on being trained. If we believe you’ve missed too much information, you’ll be removed from the server.
Host: sm Once you are asked to line up behind your trainer, stay behind your trainer and do not cut the line.
Host: sm This now brings to a conclusion, TrainERs, please head to your positions. TrainEEs, please wait while your Trainer brings you to the position.
(TRAINING BEGINS)
Trainer: Hello everyone! I will be training you all today, I would like to introduce myself as YOUR NAME.
Trainer: I’d like to introduce my assistant here!
Assistant: Hi! My name is YOUR NAME, and I’ll be assisting your lovely trainer today. Good luck to each and every one of you! <3
Trainer: Please be sure to treat them with the same respect that you would treat me or another trainer with.
Trainer: Please keep in mind that Trainees will need at least 4/7 points, Junior Baristas 6/7 points and Baristas 7/7 points in order to pass!
Trainer: We will start this training by testing your greetings! I will be explaining how this will work.
Trainer: Greetings are customizable, as long as it includes your name, a warm welcome to Créma, and a splash of creativity!
Trainer: For basic politeness, please ask as well if the customer would like any topping in their drink, as they may not know the choices. (we provide, sugar, honey)
Trainer: Please note that this section is not worth any points, so if you make any mistakes you don’t need to worry.
Trainer: Example: Hello, welcome to Créma! My name is (your user), what may I get you today? (Menu above.)
Trainer: Please have your greeting ready for whenever the trainer or myself come up to you.
Trainer: I will give you all 1 minute to prepare your greetings.
(Start a personal timer for 1 minute and wait for it to go off before continuing.)
Trainer: When my assistant or I approach you, please state your greetings. Wait for one of us to come up to you before saying it.
ASSISTANT WILL go to each trainee one by one and correct anything wrong in their greeting.
Trainer: The second half of this session will be trivia. Before we begin, let me give you some crucial information.
Trainer: Since the general knowledge question is Créma-related, you may use the handbook for assistance.
Trainer: Please remember to only respond to the PM with your answer, and do not say the answer out loud.
Trainer: Do you have any questions for me before we begin? I would like a response from everyone.
REMEMBER THAT THEY RECEIVE 3 POINTS FOR THIS STAGE, 1 POINT FOR EVERY CORRECT ANWER
Trainer: Lovely! Allow me to send the first grammatical correction. The second one will be sent in a response.
1st pm for Trainer: pm trainees in the group Please correct this sentence: hi cen i git a late?
2nd pm for Trainer: pm trainees in the group Please correct this sentence: Helo, wellcoem to creame, what cen i git for you?
(IF THEY BYPASS CREMA OR FORGET TO USE THE ITALIAN LETTER, IT DOES NOT COUNT AS AN ERROR.)
Wait for responses from every trainee before continuing. Be sure that you correct their grammar mistakes if they have any. If the user answers the question correctly with little to no mistakes, give them 1 point.
Once you get all the replies back, and you have given points out, you will then move on to the second grammatical correction.
If they get the grammar correction incorrect, you would go up to their register and state what is listed below, then you would PM them with the correct response.
INCORRECT GRAMMAR:
I’m very sorry, but your grammar contained errors. Check your responses for the right answer.
GRAMMAR CORRECTIONS
Grammar correction 1: Hi, can I get a Latte?
Grammar correction 2: Hello! Welcome to Crema, what can I get for you?
Once you finish this, Your assistant would then send the general knowledge question.
Trainer: Please pay attention to my assistant. They will be sending you the general knowledge question.
The assistant would then send the question listed below, using the PM system. If they get this correct it will count as their final point.
Assistant: I will now be giving you a general knowledge question. Remember to only respond to the PM with your answer.
pm (users in groups) Do we serve Strawberry Tea?
AFTER THE PM HAS BEEN SENT:
The PM has been sent. Please let me know if you did not receive it, or if it appears to be hashtags.
INCORRECT KNOWLEDGE:
I’m extremely sorry, but your answer was incorrect. Check your responses for the correct answer.
CORRECT ANSWER:
We do not serve Strawberry Tea at Créma.
If any of the trainees receive 1 point or absolutely no points at all from the trivia portion, you would fail them. Below this is what you would say.
FAILED:
I’m sorry, but you have failed this session due to not being able to reach a sufficient amount of points.
Once again, thank you for coming, you’re dismissed.
INFORMATION ON THE TROLLING:
The trolling portion of this training is part of the trivia section, there will be two rounds of trolling simulations.
The trainer will do one of the trolling simulations, the assistant will do the second trolling simulation.
Each trolling simulation counts as one point,
You will add to their points from the trivia section, each trolling simulation counts as one point.
TRIVIA TO TROLLING SIM:
Trainer: We’ve made it to the next part of this session: trolling simulations!
Trainer: My assistant and I will be dressing up and acting as trollers. Your job is to put a stop to our actions.
Trainer: You will be required to state your entire intro once I refresh myself, which means your greeting, optionally asking if I’d like any toppings, and then bring it to a conclusion.
Trainer: Please have it prepared.
Trainer: Keep in mind that people who commit minor offenses, like not ordering properly, should only get one warning.
Trainer: People who commit major offenses, like spamming and glitching, should receive absolutely no warnings.
Trainer: Please do not say “Warning 1”, as we only will remind them to stop once, then either call an admin or kick.
Trainer: Please say ‘-Calls admin-’ and take a step back when you are finished so I can know when to end the simulation.
Trainer: Please know that in a real situation that there is a troll, you don’t have any kicking, respawning commands.
Trainer: If we seem like we are occupied, or we do not see the troll which is a very rare case.
Trainer: Do you have any questions for me before we begin? I would like a response from everyone.
Trainer: Fabulous! Let’s begin. Remember to state your greetings once I refresh myself!
You would then put your trolling outfit on, give them about 30 seconds to prepare their greetings then you would commence with the trolling.
Trainer: Please direct your attention to my assistant. They will be conducting the second simulation.
Assistant: As mentioned before, please state your greeting once I have refreshed myself. Good luck!
The assistant would then refresh into their trolling outfit, repeat the same steps as above. Remember to give points for each trolling simulation.
TRIVIA INTO ORDERS:
Trainer: Congratulations! We have successfully made it to the final portion of this training; orders!
Trainer: During the orders segment, there will be three | III different orders that you will be expected to make.
Trainer: I will be giving the first two orders. My assistant will be giving the final one.
Trainer: I would like you to state your full intro once I come close to the registers, and I would act as a regular customer ordering.
Trainer: Please keep in mind that I cannot repeat the order, and you cannot hand me anything until I ask for it.
Trainer: To give items you would need to press “H” on your keyboard and type the person’s username.
Trainer: Do you have any questions for me before I give you the first order? I would like a response from everyone.
Trainer: Excellent. Let’s begin. Remember to pay close attention, as I cannot repeat the order.
Trainer: I - A Latte
Remember not to move onto the next order until all the trainees are done with the current one.
Trainer: II- Decaf
Trainer: My assistant will now be giving the final order, please remain attentive.
Assistant: We will now be advancing to the final order. Remember, this will be noticeably harder than the others.
Assistant: I would highly recommend writing this order down to avoid any silly mistakes.
Assistant: III - Iced caramel latte, peach,- and apple tea with sugar and a creme brulee cupcake.
FINISHED WITH TRAININGS:
Assistant: Great job on making it this far! Please pay attention to your trainer. They will be giving you the final instructions.
Assistant: I enjoyed training you all very much! I’m sure that you will make Créma proud. Congratulations once again!
ORDERS TO END:
-KICK FAILED TRAINEES-
Trainer: Well done! I’m very happy to say that you have all officially passed this training session!
Trainer: Please allow me to share with you some important information that will benefit you at the café.
Trainer: You may come back for the next training, unless you just got promoted to Senior Barista.
IMPORTANT INFORMATION:
Trainer: In addition to what I just said, please remember that grammar is required while you are behind the counter.
Trainer: You do not have to use grammar if you aren’t behind the counter. However, you must follow the rules.
Trainer: Trolling, acting inappropriately, and breaking the rules, even if you aren’t working, are strictly prohibited.
Trainer: Before you’re all promoted, do any of you have any questions?
Trainer: Be sure to thank my assistant! They were extremely helpful during this session.
Trainer: Please give me a moment as I rank you or inform a person who will. <3