Crashing when going in specific parts of the map in Studio and also in Play mode

This Space marked in red in the image bellow is the no go area or else it will crash. If you try to go there in studio it will crash if you try to move parts in that area it will also crash. I have also tested this in play mode and it also crashed. This only happens in the area marked in red

This bug seem only replicate in one place. I have noticed this happening about a week ago and it can be replicated every time in the marked red space. Outside of the marked red space no crashes happens.

Crash in play mode

Crash in Studio

Crashing in action
https://gyazo.com/b0cdd0751f5f00c90d87f8d4de898b92

Update
I have done further testing and came to the conclusion that when a mesh model is x amount of distance away it will crash. I have marked just about were it will crash with a red part and demonstrated how to replicated in the gyazo Gif. Screen capture - dd10450b1ea5394aad4e50400e40ba35 - Gyazo

My findings
This only is happening when one is looking at the x amount of distance away mesh . I have also sent the place to my friend to see if it can be replicated on his laptop and it replicated.

I came to the conclusion that this is only happening with my mesh parts. But whats weird is that only my mesh parts seem to crash Roblox. I am attaching also the blender file of the mesh.

RobloxCrashing.rbxl (68.0 KB)
untitled.blend (1.3 MB)

This information have already been provided to a Roblox staff via Private Message and they are working on a fix.

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Have you checked if it crashes in game too? If so, does it? Have you checked the console aswell?

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I had this issue an our ago where it also do the same thing, Studio and playing normal the game.
After 30 min losing my nerves, spooky wise it fixed it self…

Thanks for reporting the crash, we found some crashes associated with your player Id starting from Jul 8.
It seems related to some rendering issues, we are looking into out.

4 Likes

Could you provide a place file for investigation? Thanks!

3 Likes

I will be sending it Via Private message. I have narrowed down the models to which model it seem to be crashing with. I’l be sending it shortly

Having the same issue in my place (both in studio testing and in play mode). Currently testing code, managing the game, etc. are nearly impossible.

If there are any pieces of information I can provide, I would be more than happy to do so.

Edit: Added information. The game is run in team create, myself and @Ahlvie are both experiencing the issue (both in studio testing and play testing). Saving a copy of the game and publishing it to another experience does not fix the problem. This problem is not occurring with all place files or games, but it is with this one. The issue has only started in the last 24-30 hours and was not associated with the creation of any specific code or programming that might cause the client to crash. Server sided code runs correctly when the game begins (prior to crashing) and confirmed by the ability to successfully utilize HttpService.

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Hi can you send me a copy of the place file for investigation when you get it? We have a similar report and I want to double check if they were from the same issue. Thanks!

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Looks more of a computer issue, and your computer is a lower-end one

It’s not a computer issue.

Forgot to include my specs (since this may be relevant info) but:

Processor: Intel(R) Core™ i7-10750H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)
Installed RAM: 16.0 GB (15.8 GB usable)
Graphics Card: NVIDIA GeForce RTX 2060
Windows 10 OS: 64-bit operating system, x64-based processor

These issues have just started popping up out of the blue with 0 windup.

Idk why this is happening but i think its because of the mountain having a lot of corners , OR you duplicated a BUNCH of parts in the same place, try cutting the mountain and see if the thing stops, if it doesn’t then see if u duplicated a lot of parts in that area(like the parts are it he exact same position) hope this helps!

1 Like

Unlikely, but I appreciate the angle of approach.

In the case of my project, there was 0 windup to this and the project part count is still nowhere close to high. Problems started occurring shortly after the most recent Roblox update (although it’s possible that’s coincidental).

Problems are still occurring when testing in Studio.