Creating new Ad Campaign does not allow to change Campaign Objective

[KinqAndi]

I am trying to run some sponsored tiled ads, when I go to Ads Manager, and click on “Create” The “Campaign Objective” seems to be locked and greyed out with “Awareness.” Normally I am allowed to change that option to “Visits.”

If I click “Next” and then press “Back” the “Visits” option comes back, however if I do the whole process to the finish, receive error and the ad does not go through.

Expected behavior

I should be able to selec my campaign objective to Visits.

[music_man1996]

Thanks for the report! Engineers are aware of this issue and we’ll get back to you when we have an update.

[RuntimeTerror]

Thanks for your patience! The issue should be fixed now. Please reply or reach out directly to me if it is not fixed for you.

[iiSmallTV]

Hello, I seem to be getting a similar issue trying to run ads for my game. Is there anything I could do to get it fixed? My game really depends on this

[iiSmallTV]

Update - it let me switch to the ‘visits’ option. However, the next button is still grayed out. Please let me know if there’s anything I can do to fix this!