"Creator Dashboard" Decals Tab Experiences Significant Loading Issues

Reproduction Steps

Step 1, Navigate to the creator dashboard.
Step 2, Navigate to the Development Items section, and click on “Decals”.
Step 3 On some resolutions the webpage loads properly, however on a 1440p resolution the decal page loads with a page swapper. Using this button to switch pages causes complete loading issues.
Step 4 (Optional), on 1920x1080, you cannot see images past a certain date, and cannot swap “pages”. Using the zoom feature of your browser you can see slightly further back at older decals, however if you zoom out too much it will cause all of them to unload and the webpage to bug out.

Expected Behavior

Expectedly, on any resolution the webpage should have the button to switch pages to view older decals, and decals in general should all load properly.

Actual Behavior

Once you navigate to the decal tab, varying results can occur and it seems to depend on resolution of your monitor. At 1080p some will load however you can’t view ones that are old without zooming out. Zooming out too far at 1080p causes all decals to stop loading.
At 1440p, there IS a page button but clicking it causes all decals to stop loading.
(This is the 1080p webpage.)

(This is the 1080p webpage at the bottom, where the page swap should be located)

(At 50% (Or less) zoom, the 1080p webpage experiences full loading issues)

(At 1440p, the webpage loads as expected with a page swap button.)

(After selecting the next page button on 1440p resolution, you are greeted with this page.)


Issue Area: Roblox Website
Page URL: https://create.roblox.com/creations?activeTab=Decal
Impact: High
Frequency: Constantly
Date First Experienced: 2022-10-01 00:10:00 (-05:00)
Date Last Experienced: 2022-11-10 00:11:00 (-06:00)
A private message is associated with this bug report

1 Like

Able to reproduce with 1440p. However, I don’t even need to click next page or try again to reproduce, it will just reproduce as soon as I resize the window.

What’s interesting is that the page loads correctly every time when the “Show Archived” toggle is enabled.

This seems to be a full outage now. I already filed a bug report (because I didn’t see this), but this will hopefully get fixed.

I cant see images at any zoom %, and I also cant create images.
image

I’ve been having this issue for the past month on all categories in the creator dashboard, not just decals (though animations work fine). The page switcher never appears, making the creator dashboard pretty much unusable, as I’m completely unable to page through my inventory.

The page switcher does appear for me if I zoom out my browser to 75% (at 1080p resolution), but then all of my items will immediately fail to load.

Additionally, audio never loads, no matter how much I zoom in/out.

Animations work fine.

Seems to be mostly fixed now. The page switcher is appearing again, and I can zoom out without my items failing to load.

Audio still never loads, though.

Hi Folks, thanks for the report. This should be resolved! :rocket:

3 Likes

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.