Our game: [🚂] Cart Ride - Roblox is not loading for players. We are seeing major session time and ccu drops since about 7:30pm BST yesterday.
Upon trying to load the game in studio getting this error:
When the line of code is litterally just instancing in a model
We have done no updates to this game for months.
I could imagine that an engine bug caused a hang, which got reported as timeout down the chain.
If you refactor your code a bit and move line 53 substantially elsewhere, do you still see the timeout being reported on the same function?
For additional context, it could be helpful to attach the Studio log at the time of the timeout. For reference: how to retrieve logs?
Curious, but why is this bug titled with critical despite there being a lack of perceived issues associated with the entire platform being impacted?
Thanks for the report! We’ll follow up when we have an update for you.
This is not an acceptable. Roblox should not be erroring for their own code, that simple. We should not have to refactor our code for their own mistake.
All of our games (well over 45M MAU, 1/5th of Roblox’s total MAU) are affected by this change.
We believe that we found the root cause and reverted it. Does this issue still occur?
