[CRITICAL] Roblox Player refusing to launch no matter what I do

Bug Reports Roblox Application and Website Bugs
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#1

Roblox Player is refusing to launch despite trying multiple solutions on devforum

DxDiag.txt (86.9 KB)

Browsers: Edge 135 Win10, Firefox 137 Win10

Expected behavior

Roblox should launch as normal.

16 Likes
#2

This only started happening after updating the Roblox player today

6 Likes
#3

Is the app not working too or what?

1 Like
#4

microsoft store app or desktop app?

#5

if desktop app then yes the app is not working too either

2 Likes
#6

Either or I just haven’t been able to see this issue since I’m currently working on getting my account back I was just wondering.

1 Like
#7

when that happens i just uninstall it and install it again, if not, log out of your account and log back in, i dont know if this will work for you, when i do it it works, so maybe try it?

1 Like
#8

I’ve tried uninstalling and re-installing and that hasn’t worked, i’m 99% sure logging out then back in won’t work

1 Like
#9

the microsoft app will also be discontinued so maybe that could be your problem

#10

I’ve already uninstalled the microsoft store app

#11

ok i dont know what to do here, maybe contact support?

#20

Having this problem too, updated my roblox player and now it wont load

2 Likes
#23

I’m using the official web client player, never once downloaded the microsoft app edition

2 Likes
#29

Could you check the event viewer, in Windows Logs > Applications, and see if there is any error related to Roblox not launching? I guess you also manually tried to open the desktop client.

If there’s a log, feel free to note the error code (it should look like this: 0xabcdef where abcdef are numbers/letters), do not share information like your userprofile if it contains your name whatsoever

#30

Exception code: 0xc0000005
Faulting process id: 0x2324

#31

Is this relative to the MS version of Roblox or the msi installed one?

Error 0xc0000005 is relative to a program trying to read/write to a memory address it should not access. The system shuts down the process for the integrity of your computer.

There are a few general things you can try to do, one of them (that I always somewhat recommend as just a thing to run whenever an issue arises) is to:

  1. Open a terminal with elevated permissions (run in administrator)
  2. Type sfc /scannow if you’re on cmd, or sfc -scannow if you’re on a bash-ported shell (which shouldn’t be the case if you didn’t install things like git, …).
  3. Wait for the process to finish & see what the output is.

I checked online, the error you have can be encountered due to:

  • Faulty hardware,
  • Corrupted files / faulty installation,
  • An antivirus blocking the process,
  • Drivers that interfere with each other
    And a few other specific cases.

You can find more about the command sfc /scannow on google if you are afraid to run it, which would be a fair reaction!

#32

This is relative to the Roblox Player installed from the Roblox website, not the Microsoft store version.

2 Likes
#33

Alright, I just edited my previous message to give you a few things to try, you can also try to update some drivers as it may be a probable cause (to my understanding)

I would also advise you to write the different components of your computer (CPU, RAM amount, …) & windows version (do Win+R, type winver and write the build version)

If you could also fetch the Roblox app version in %LocalAppdata%\Roblox, but I couldn’t tell you where to find it specifically

1 Like
#34

I just looked online and saw about a dozen other people in the subreddit r/RobloxHelp reporting the same issue I am having, so it’s most likely a Roblox sided issue mainly.

2 Likes
#35

Maybe, if you updated roblox & this started to occur, it is plausible that the latest update causes this to happen on certain computers

1 Like