Can you try ‘Strategy 4’ (procdump)? It should be the most reliable.
Alternatively, it might already be captured by our engine crash handler. It’d be in the %localappdata%\Roblox\logs\crashes folder. If there’s already a crash dump there, please just share that one in a private message.
Thank you!
Same. Haven’t been able to get the player or studio to work since I believe Wednesday afternoon. I’ve uninstalled and reinstalled both numerous times. Cleared temps. Tried from the browser, tried different browsers. Disabling antivirus/firewall. Everything short of reinstalling windows. Was working one minute and an hour later it doesn’t do anything trying to open either one.
Get this error trying to reinstall studio.
That’s weird, my studio works just fine when I just tried.
Do you have anything like MSI afterburner or the MSI Center running? Just trying to figure out if there’s any correlation since it’s not ISLC.
It’s not there - I’ll try Strategy 4 and if it works I’ll send you the log. Thanks.
I do not. Everything has been working great. Didn’t install anything new or make any changes and all of a sudden, neither will load.
And I have a report in my crashes folder but it says install was successful at the end.
When I try to run player, I can see the process begin in my task manager but within a couple seconds, it just ends itself.
I’m probably wrong but I believe that’s the log you get for actually installing and not when running. I have seperate files for my run but it’s all before I had this issue (Wed 4:30pm)
Right, I believe so. So it’s installing, it just cant launch the player.
Yes Wednesday afternoon was around same time this started for me too. It has to be on their end with whatever update. Hopefully they can fix it soon.
Yeah it is on their end, 99% sure it’s a Hyperion conflict and that’s effectively what Jaded was suggesting. Just in the process of sending my crashlog over now to get confirmation. Might be worth you doing this too.
Even if this is the cause though, they probably wont release an update just for a tiny portion of the playerbase, especially considering windows store version works (even though its terrible)
Hi. I was in the process of sending these files to you. They were both 533mb with what looked to be identical metadata however I got an error when sending them over but no explanation as to why.
Can I contact you elsewhere or use a file sharing platform?
You only need to send one of them. Procdump tends to create two mostly identical ones in its default mode of operation.
Any file sharing host works with me. Google Drive is a great choice 
, just make sure your sharing permissions allow me to download it.
Thank you!
Great! Sent you a PM.
300000000000000000000000
If anyone who is running into this, other than Lucas, can send a crash dump to me, that’d be great . It looks like it might be unrelated to what we initially thought it was.
Thanks!
I’m not seeing any crash dumps. for me it appears in task manager for a second or two, then closes. there’s not any .dmp files inside my logs folder. i searched the entire localappdata folder but found nothing.
There is the installer log though. It says “failed to start client App” and gave me the error code 0
got it and just sent you a PM.
Does this cover the segfault OP was having?
Hello,
My friend is experiencing the exact same issue.
He sent me this video:
I had to do step 4 to get mine to work to send to him. Try that one.
just checked mine and both the web player and studio crashes
Faulting application name: RobloxStudioBeta.exe, version: 0.671.352.26544, time stamp: 0xd2a82818
Faulting module name: ucrtbase.dll, version: 10.0.26100.3912, time stamp: 0xbd96a17b
Exception code: 0xc0000409
Fault offset: 0x00000000000a4ace
Faulting process id: 0x5DFC
Faulting application start time: 0x1DBBC83337DF903
Faulting application path: C:\Users\name\AppData\Local\Roblox\Versions\version-767c8b38143a45ce\RobloxStudioBeta.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 5601051a-1689-48ca-9849-d4ac000710b2
Faulting package full name:
Faulting package-relative application ID:
