>CRITICAL< TIPALTI ISSUE, users unable to access their tipalti accounts and support is clueless, Staff pay attention to this!

Help and Feedback Platform Usage Support
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Hello. There is an issue where users seeking to reset tipalti security questions are unable to.
For the past 3 months I have been attempting to reset my tipalti security questions.
However support keeps “resetting password” which is NOT security questions. Additionally they have outright stopped responding.
It’s a useless solution because as soon as one tries to create a new password they are prompted with security questions.
This is not a sustainable practice. Staff should make sure that support fully understands the platform, they shouldn’t have outright zero knowledge on a crucial security related element.
Users need to be able to access their payment processor accounts.

There are many others facing this same issue. If you’ve personally been affected by this issue you should leave a response.

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hey sorry for bump, but can roblox really reset my password if i sent them an email just like that?
i tried to log back in my account today, but i forgot both the question’s answer and my password.
I contacted support, but i’m not sure if i can get my password reset.

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You can try contacting roblox via the support form about DevEx (do note that they may take a few days to weeks to respond), they tell developers to contact roblox via support form or DevEx@roblox.com (i think thats the email) incase if you forgot the password, got hacked or such.

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