This issue occurs after teleportation between places in a universe. This can be experienced in games such as my own, Specter - Roblox, but I have seen players reporting it in other games that include teleportation between places as well.
System information: Windows 11 Pro, AMD Ryzen 7 5700x, 32GB DDR4 RAM, RTX 3070
Expected Behavior
After teleportation, your cursor should be free to move around the screen.
Actual Behavior
Your cursor is unable to move, while locked to the center of the screen. This bug may be connected to the teleport occurring while the player is in first person, however, I have not tested this theory. In both my affected games, players teleport while in first person, with the mouse “locked” to the center of the screen.
Workaround
I have found the only fix to be unfocusing from the game via tabbing out or pressing the Windows key and refocusing. However, most players do not recognize that this is possible and end up leaving instead. Considering that this happens > 50% of the time from my tests, this is likely causing a drop in retention.
Issue Area: Engine Issue Type: Other Impact: Moderate Frequency: Often
I’ve received several reports about this and wasn’t sure what it was until now. As you say, my games also have teleporting and that’s when it occurs.
This is really bad if a user is prompted with a UI button on server startup - as they won’t be able to close it.
I have been able to repro this bug consistently. It happens 100% of the time when you teleport in first person. It happens sometimes when you teleport in third person.
@thirdtakeonit would you be able to let us know if this bug has been filed/is being looked into? Users thought this was an issue with my game, and it has affected retention + the likes/dislikes ratio. I implemented a hacky workaround which is not foolproof - this is rather pervasive + severe.
This also happens in the desktop app. Occurs on both Windows and Mac. In the desktop app it is much more common to happen, since you aren’t exiting the Roblox app and I guess shift lock isn’t disabled. I’m not really an expert on it though. It is a painfully annoying issue. If you are playing an FPS game and then leave and join a different game, your camera is also locked.
I’m not sure about that, but i know to unlock your cursor from being stuck in the middle of the screen, you need to alt tab. The shiftlock thing can happen by just joining. I think it can’t happen on mobile and it can happen in studio. Your mouse is free, but when you move your camera, your character follows it like if you were in first person or in shiftlock. Only way to fix this is to rejoin and even then you might need to rejoin multiple times.
The shiflock thing is annoying when it happens on mobile
The solution is to join any of those games that put the shiflock button on the GUI (like ToH), press it and wow, solved
And what about the locked mouse when teleport, It fixes when, with the mouse wheel, put in first person, then return to the normal distance and solved again!
Let’s hope it doesn’t take too long to be fixed