Custom Channel Chats Randomly Disappear Without Warning

CPU: AMD Ryzen 7 5700G with Radeon Graphics
Amount of Ram: 16GB
Device: Windows
GPU: AMD Radeon™ Graphics

In our game we use Custom Chat Channels instead of the Roblox’s default channels. For some reason, players are experiencing that the custom channel chats randomly disappear without warning and only come back when the reclick on the channel tab. No scripts are setting the TargetTextChannel or kicking the player out of the channel so nothing should be causing this to happen. See the video below of the bug.

5 Likes

I’ve noticed that it also always happen when account display names, faction names, and faction tags are clicked into on the chat on your game. In addition to that, it also happens when text is cleared by the backspace keyboard button.

I’ve noticed going back into the channel by clicking it at the top shows it again

Thanks for the report! We’ll follow up when we have an update for you.

This issue is still occuring and it is making chatting really hard on the game War Tycoon. Can this issue please be looked at and addressed? This game is a pretty popular game and have a lot of CCUs (it’s at ~13k right now) and the bug is being complained about almost everyday on the game’s Discord server so I don’t see why it’s not being given priority if it affects so many players.

Pinging @be_nj and @hydr0h0mie in case they’re unaware of this bug.