Custom character can not climb up ladder

I have made a custom zombie character for my game, but for some reason it isn’t able to walk up ladders. Normal player characters work fine, but when I switch to the zombie character, the climbing does not work. Any ideas how to fix this problem?

It could be the package of the zombies themselves. Not sure.

I found a solution. Just added a transparent truss part to my ladder and now the zombie character can easily climb up.

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