I need some actual help with my issue! I just had help with a similar issue by the grace of god and there was no issue with “verifying ownership.” My tickets keep getting rejected and tell me to circle back and submit a new ticket with the proper email which I have done previously. My e-mail hasn’t changed on my account for 10 years and this AI support is garbage and is failing to recognize that. I’m a “Verified” developer and I can’t even get support from a real agent? I’m so sick and tired of seeing this platform going downhill and I’m honestly considering quitting. I’ve literally tried over 20 times with different wording/phrases to get through the system but it’s the same garbage every time. It’s amazing how this platform keeps getting worse and worse with all of these awesome changes!
Literally the worst customer support I have ever experienced. Don’t get hacked because you won’t be getting assistance from a real human to get your account back. You’ll be at the mercy of their dysfunctional AI support.
Look at this email. Was this response just copied and pasted because there is 2 different fonts/formats?
It’s pathetic. I have submitted a countless number of tickets and haven’t received a response from a real human. It’s just pure laziness and a shortcut to deal with all of the issues people are having, and it’s not even effective in resolving most of them. I’ve posted multiple times on the Dev Forum with my issue and no admins have even bothered reaching out to offer any assistance. So sick and tired of this platform.
Yes i hope this customer support service can do more better than they have roblox is the biggest conpany with many player but their customer support service just have 31 people i hope in the future they can do it better
I had this same issue happen to me were the email listed is my accounts email but the support form said its not. With your account being over 10 years old im sure that at some point you changed your email changed it back and forgot.
In order to use the support form your gonna have to find and test every email ever connected to your account., you can get every email by requesting your user data which you can find under Privacy & content restrictions and going to Account data, deactivation & deletion. It will take a few hours for roblox to send your data but it should show up in your email and the roblox messages system. Once you receive and download your accounts data you just need to find the text file related to email address and work your way down the list testing each one. In my case it was only the second email on the list that broke and when I tested it with that email entered into the form the support form worked.
Your assumption is wrong. I’ve had only one email since the creation date of my account. My account has never been compromised and the email has never changed.
im having the same issue rn bro my account got hacked on the 15th we are now going onto month 2 and not even a glimmer of hope for me ever getting my account back .
Ive been sending receipts older than 30 days giftcard codes everything and not even the slightest bit of help was offered. Roblox support is actual garbage.
.