Developer Exchange not counting legitimate Robux as eligible

I want to try to figure out why only 75k out of 300k is eligible, when all of the Robux is earned through developer products from my game.

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None of the Robux is pending, it’s all in my balance. I have proof of revenue in my transactions and game sales.

Has this happened to anyone else? How could I go about fixing this?

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Afaik it’s not publicly known what they check for.

Could be possible that you just have to wait a little longer, but most likely those funds will never be available to devex.

There’s not much we can do here to help. Your best bet is asking roblox support but I highly doubt they’ll help in this case.

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I messaged Roblox Support, but knowing them it’s just going to be some AI response ignoring the entire message all together

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Because you’ve DevEx’d recently, you’ll have to wait until the start of next month.

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i understand that part, once a month devex, but it’s showing only some of my robux as eligible. It’s almost like my revenue got poisoned

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Contact support since we can’t really do anything.

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There’s a small disclaimer at the bottom mentioning that it may take up to 72 hours for the actual eligible amount to appear. I had the same issue Initially, where I could only withdraw basically half of my earned Robux, but after ~2 days, I was able to withdraw the full amount.

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yeah, i see some of the robux appearing now

Roblox are fixing the issue.

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