Recently I’ve tried to pay out 100k Robux which was rejected even though I had 196k eligible Robux. The Request was denied for the reason that it was ‘not eligible’ so I’ve tried to pay out a lower amount of 50k which was denied again with the same reason. Now the payout page shows me this:
No matter how much Robux I earn from my games now it keeps showing zero robux available for payout. This must be an error. My game ‘Reign’ has earned 166k Robux in the past 90 days alone, so there’s no reason why it should show 0 eligible Robux at all.
I’ve already contacted the Roblox support. But does anyone here know what it’s all about? I think it’s strange that my eligible Robux was set to zero. And that even new payments don’t add anything to that score.
Edit: I’ve had two 100k Robux gamepass sales. Does Roblox maybe think that my game is suspicious?
I got no idea honestly. I do remember roblox saying once that sales from gamepasses are not eligible for DevEx if its from a template game or something. I don’t know if the system thinks the same here or not (Do not ask me for source because i don’t want to dig on 10k devforum announcements till i find it)
Any updates on this? My Devex got rejected 6 times this month now. I’ve been cashing out since 2021 and earning the same way but I don’t know why they keep on rejecting it.
Nope, my request was denied again. Also I have been paying out fine before aswell. My first devex was in 2020 and my last in 2024.
Roblox responded to my ticket and said my request was denied because ‘the amount of Robux that you submitted for cashout was not earned in accordance with the current Terms of Use’. However it wasn’t mentioned what specifically was against the Terms of Use, but my guess is that they think the money was earned from a template game. But that doesn’t explain why I can’t even pay out small amounts like 30k robux.
I am also experiencing this issue - I have never received a ban or suspension against my account, never violated any terms of use (and the last time I was warned came months before my most recent successful DevEx). All of my robux are earned from a front-page game that was recently featured on Today’s Picks. Prior to this, I’ve successfully cashed out almost every month for the last 5 years. I’ve received no reply from support, and my only clue is the rejection reason: “Not Eligible”.
I’ve seen a lot of people with this issue in the past month - my guesses are either:
Roblox is false flagging accounts as earning robux from ineligible sources
Roblox is retroactively having very old moderative actions impact current DevEx requests
Roblox has become significantly more strict about what dev products, game passes, and clothing items are eligible for DevEx but have not expressed this anywhere.
Definitely hoping for a smooth and swift resolution to this issue.
