Developer Exchange Support Options

Help and Feedback Platform Usage Support
#1

I’m trying to reach out directly to the developer exchange support that handles issues with Tipalti accounts but I do not have the option. I only have one option, which is “How to Submit a DevEx Request” which is not helpful to me as it only gets me an automated reply from the agent.

The screenshot below shows the options that I should have when accessing the support form.
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The screenshot below shows the only option I have.
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I’ve submitted dozens of DevEx requests before that have all gone through so I’m confused as to why I don’t have more options for support.

This is vital to me as I’ve been trying to get my Tipalti account unblocked but have gotten either an automated response that ignores my original inquiry, or been completely ghosted. I rely on Roblox as my main stream of income so this is worrying and frustrating. If I were able to get access to these other options, which I should have, I wouldn’t have to be thrown along the pool of inquiries that have less precedence and my issues would be resolved.

I have emailed support multiple times and have waited a week for a response only to be ghosted for no apparent reason.

In the screenshot below the agent replies, and asks me to clarify the change in information only to ghost me. It’s extremely frustrating.

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Please help or suggest ideas.

#2

I am not sure why your support options are limited. Perhaps you’re not logged in or accessing the form using wrong account? I can see all the options and I’ve also tried to access the form without logging in and then I only see one option - same as you had sent here.

And I believe you’re not being ghosted - Roblox’s DevEx team is probably an isolated support section that also has other responsibilities. You can see how massive Roblox is and can probably imagine how many payouts Roblox processes. It’s said that DevEx support takes 2-5 days to respond so I believe you should be patiently waiting for the response. Perhaps they’re already looking into your case and will just reach out when it’s solved.

1 Like
#3

  1. The account that I’m logged in to when accessing the support form is the correct one. I’ve checked every single time.

  2. I would like to believe this; however, I created a new ticket yesterday only for the same guy, Luka, to respond to me in a couple of hours. It makes no sense, as it seems like new tickets are being sent to the front, but responses are being pushed to the very back/ignored. If there was some type of response, even automated, that reassured me that my responses were being heard, then I would feel much more comfortable. I understand they deal with a lot of responses but my initial issue, the lack of options when accessing the support form, is something that needs to get fixed and would get me a faster response as it would be correctly categorized.

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1 Like
#4

For get your account unblocked contact the customer support of Tipaldi at Tipalti Support