My DevEx account has been locked because I tried brute forcing the password(yes it was dumb of me to do I forgot what it was but I was just being stupid). So I go to request a password reset but it says my account is locked. I try contacting customer support with the DevEx request and I haven’t gotten a response yet but I contact customer support with the DevEx HowTo section and they responded but couldn’t help me. I just sent another email to the same section with a screenshot of the issue but does anyone know how to get this lifted?
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You need to reach out to Tipalti if it’s an issue with your portal account. DevEx program staff don’t have access to your account and use it only as a means of issuing the payment; your Tipalti portal account is the one that reviews your preferred withdraw method to determine how to send the funds and naturally also should be able to help you with portal issues as the service operators.
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Bro I did the exactly same thing and my account got locked too, can you pls let me know when your was unlocked and what steps did you take to unlock it ?
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having this issue rn roblox support says
" If you are locked out of your DevEx portal, please submit a request to DevEx using the Roblox Support Form. If you forget your password, please click on “Forgot Password" on the DevEx portal login page."
waited a little over a month still waiting
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having the same issue rn did you get it fixed?
I contacted roblox now im waiting for a reply
(sorry for the bump)
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Ive had my DevEx account locked before because i inputted my 2FA code incorrect too many times awhile ago but i made a support ticket and they unlocked it.
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Did you solve it?
I am on the same boat
Nope not yet, After like 10 automated replies I got a reply saying
“Your ticket has been escalated to our Developer Exchange Specialist.”
and that It’ll take 7 to 10 business days for a reply Its the 7th day business day and no reply yet.
is it fixed ? because i got the same problem rn
It took a few weeks. but its solved now.
They’ll keep replying with automated messages you just have to keep replying to their automated message over and over again until they get a real person to look at it.
hey! i opened 5 tickets already they either don’t understand what’s devex and tell me steps to reset my roblox account or they ask me a few questions usernames i used on devforum etc etc and they never respond back.
Hello. Are you sure that you’ve set this category on the support page? Because usually Developer Exchange team does not use automatic replies especially regarding tipalti account issues.
There wasn’t that category before and i already am getting a reply in 10 buisness days soon don’t worry !
Edit: After opening 3 tickets one of them went faster and i got my dev-ex account unlocked but it was really a stressfull experience.
(it took 1-2weeks atleast)
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