I’m not sure where else to put this as I have reached out to Roblox Support three times now with no helpful feedback. I’ve been a part of the DevEx program since 2021 and Roblox has been my source of income for these past 3 years. Ever since July 2023, my requests have been getting rejected. I realize that they check for eligibility for every request and it is not guaranteed that I will get paid every time, but the problem is the reason they give me for why I am getting denied. When I first described my issue to Roblox Support, this is what they replied.
So I checked all my information and everything was correct, and I submitted it again. It got rejected a second time and I contacted roblox again. Their response:
And I replied:
Their response confused me because all of the Robux in my account is earned and not purchased. I earn Robux through my own Roblox group and cash out of it.
They replied this:
I thought that maybe I had some Robux refunded from items deleted/taken off sale. So I cashed out again on December 12th, at a lesser amount, and waited. I thought it was going to go through this time because in the past it had been rejected within the week when normally if it goes through it takes about 2 weeks or longer to process, but I checked my Roblox account today to see that the Robux I cashed out had been returned to my account and my request was denied, again.
If this is a problem on Roblox’s end, I really hope someone can fix it. I feel like I should mention that the co-owner of my group has been able to cash out with no issue. If it’s a problem on my end, can someone help me fix it? I don’t know what to do.