Note: I have already sent a support ticket, I just want to know if anyone else has experienced this
Hello there! I recently sent my second DevEx request on the 16th of January and things seemed to be going accordingly until today ((22th January) 6 days after sending the request). My payment status was stuck on “Submitted” since the 20th of January (4 days after submitting request) to which I assumed would eventually become “Paid” like my first request. However, this was not the case when I checked the status today to see if it has been paid already. I noticed that the payment wasn’t there in the payment history again like it had disappear out of thin air even though it was still stuck on “Submitted” when I checked yesterday night (21st of January). This leads to my question, has anyone ever experienced this before?
Extra note: The payment method is PayPal. Also, this is what my first DevEx looks like and my second one looked the same except the status was “Submitted” instead of “Paid” and now it has disappear
Best help you can get is by messaging support in the DevEx section at Support - Roblox and explaining to them what happened with your request and you should probably get a response telling you what went wrong and robux back if your payment wasn’t successful.
As mentioned earlier, your best bet is to contact support so they can refund your robux since the likely cause is the payment not being able to be processed successfully. In my case, I explained as best to my ability what had happened. This included when I sent the request, when the payment was set to “submitted” in my payment history section on tipalti, when the payment disappeared from my payment history, and other details I can’t remember
