Hello, I would like to ask if anyone is experiencing having trouble with devex cashouts. I never had a problem cashing out for the past 3 years until February came. I devexed 4 times already this month and it keeps on getting rejected with the reason “Not Eligible”. I already emailed Roblox support about it but they still don’t have a reply.
As you can see, they rejected my request 4 times. I tried to change the payment method and requested again. Am I the only one who’s having this problem?
Are you trying to receive it through Paypal or an actual bank account? Because long ago I heard people had issues with trying to cashout with Paypal.
I’m receving it with Paypal. I didn’t have any issues on my last devex last month which is January. I’m very worried because I’m getting behind with my bills.
Anyway, can you send me a link of people who also had a hard time trying to DevEx? Thanks!
got the same type of thing so i logged into my tipalti portal account and it said i needed to add additional information
Only Roblox can help you with this really. They will tell you the reason why you’re not eligible. Make sure you did input your correct full name when making the request. It happened to me once that I misinput one letter and they kept denying my requests until I verified my identity again through my ID (I received an email from roblox, check your promotions tab as well since I usually get them there for some reason)
My requests also have been getting rejected for “Not Eligible” even though i’ve ensured i haven’t gotten recently moderated, ensured i use my real name, ensured i earned the robux legitimately and such.
I’ve contacted DevEx three times via Roblox support form, they haven’t responded yet (only customer support has responded).
So I’m not the only one. Did you changed anything to your tipalti or anything? Because mine was not changed anything. It’s still the same information I use everytime I DevEx, that’s why I’m so confused as to why they rejected my devex requests when I did not changed anything.
Btw, when did you send an email for DevEx Support? How long were you waiting since you sent the email? Thanks!
I haven’t changed anything.
Within the screenshots i provided, January 30 2025 is when i sent the initial email to DevEx Support which hasn’t been responded by DevEx Support yet.
Hi! Did Roblox already replied to your email? My request has been rejected 6 times this month now. I don’t know what to do. 
The Developer Exchange team has responded to my email at monday 11:25PM (basically yesterday) and claimed that the robux i earned was “not earned in accordance with the current Terms of Use” even though i did earn it in accordance with the terms of use so i responded to that and i am currently waiting for a response.
Are there less than 50 members in the DevEx Team? Or how many? Because they take a-while to respond! They’re one of the most wanted teams by Roblox Developers, if their understaffed, they need to hire more people!
Their email still does not clear things up. We are earning the same way we did with our previous DevEx requests, yet they said that it was not earned in accordance with TOS. In my case, I have 5m+ robux waiting. What am I supposed to do with it now? 
And yes! their DevEx team is ridiculously slow. They haven’t answered to my email as well. This is affecting my income and daily life as I still have bills to pay.
