I’ve met the minimum requirements for exchanging Robux (DevEx), and I attempted the process twice. However, both times, my requests were rejected with the reason “Not Eligible.”
I’m quite confused by their response. Since this is my first time using DevEx, I don’t have a DevEx portal account, and I didn’t receive any invitation link. I just completed the simple form on the website and submitted it. That’s it.
Interestingly, I received these notifications exactly four days after I submitted the DevEx request. My robux came from both Group Payouts and Gamepasses.
Terms of Use violations including but not limited to:
Scamming
Account Theft
Attempting to exchange Robux for real currency other than through DevEx
Other suspicious activity that is used to exploit other Roblox users or Roblox feature
Any illegal or unethical activities
It would be worth reviewing the steps found at the link below to make sure you followed all of the directions exactly. You can also reach out to support at Support - Roblox by marking your reason “DexEx” and then “DevEx - My Request”
