I submitted a DevEx request on November 28th (11/28/2024) and it is currently still pending. I have not received any notification of any current issues with the details I have in Tipalti, or any issues with the request itself, so I currently have no way to know why this delay is happening.
It should be noted that:
This is not my first DevEx
I emailed Support 7 days after submitting the request, and they replied saying that there was an issue with some details in Tipalti that I recently changed. I have since fixed those and haven’t gotten a reply from Support after sending a followup. (The fact that I had to reach out first to find out about an issue delaying my request is a problem in itself)
I emailed Support again about two weeks ago, which got no response as of writing this.
I emailed Support again 5 days ago, which interestingly gave a different automated response confirming my support ticket, but I have not received a response for this one either.
This is scary to me as a developer, as I have a significant portion of my earnings from creating on Roblox stuck in a volatile state in my Roblox account.
Expected behavior
I expect some user-facing message or notification about a brief explanation as to why my request is taking so long.
Contrary to the two responses above, I highly believe this is in fact a bug where your request has gotten stuck somewhere in the DevEx pipeline. I submitted one around 10 days ago and was paid out 3 or 4 days after. I’m pretty sure they have caught up on the backlog now and there’s an issue with your request specifically.
Between December 2nd and 8th reviewing was still open, abd since January 2nd (16 days) reviewing is also open. You’re right, I doubt there’s a backlog this significant, and I made sure to time my request so there was time to review it during the first period.
I 100% understand if there are possible issues with the requests or some problem happening in the pipeline, the real issue is the fact that there is no communication about anything to me. I’m in the dark here.
@sombolian It’s my 4th DevEx, and first time having a delay this long.
I also submitted one on the same exact date, and have gotten 5 denial messages since then… even after I’ve been informed that I’m able to re-submit as the information needed was given
I havent been given any denial messages,. its just pending. I dont want to be the nagging type but man if I knew it would of taken this long I WOULD OF SAVED UP MORE.
Not trying to be like panicked but, I almost got nothing left. I know im not smart with the idea of “Stock pile then export when needed!” so I am absolutely at fault but they said this would resume at 1/2/25 so im like “Okay, if it takes 2 weeks thats fine!” but its taking quite a while…
I just wish they would give us like, a notice when it takes longer than 2 weeks. Just like let us know if its a high volume and they need the time to go over these. Would feel like we aren’t being forgotten.
I dont recall the last years taking as long as this year…
I recommend contacting Roblox Support. Just the other day, I had a question about DevEx, and I was directly forwarded to the relevant department. I hope to receive a response soon, and I believe you should also take these steps. It could also be a reasonable process since no staff has responded here for the past two weeks. Support has helped multiple times before as well. I had mentioned that they didn’t send the registration link before Roblox was banned in my country, and they sent it within a few days. They’ve been quite helpful to me, and I hope you will get a result as well.
You seem to be luckier with support tickets– I’ve sent 3 spaced out across 4 weeks and haven’t received a reply on any of them so far.
This is why in this bug report I specify that the issue is the lack of user-facing information. We shouldn’t have to contact support for every delay or issue with our DevEx requests– this means more work for support, and more stress for the developers. Instead we should get a user-facing message or notification which explains briefly what the issue with our requests are.
I had received the reply that my ticket was escalated 15 hours after it was submitted, and then I got a very detailed response 12 hours after that. So I find it hard to empathize, but if you wait, they will eventually respond, I guess. I only suggested this alternative because no staff has checked here for weeks.
My request has now been complete just recently. I will close this bug report for now, and I will probably create a feature request to get more user-facing information about your active request (if I ever become a Regular here).
