DevEx request pending for nearly 2 months with no indication as to why

Bug Reports Creator Hub (create.roblox.com) Bugs
#1

I submitted a DevEx request on November 28th (11/28/2024) and it is currently still pending. I have not received any notification of any current issues with the details I have in Tipalti, or any issues with the request itself, so I currently have no way to know why this delay is happening.

It should be noted that:

  • This is not my first DevEx
  • I emailed Support 7 days after submitting the request, and they replied saying that there was an issue with some details in Tipalti that I recently changed. I have since fixed those and haven’t gotten a reply from Support after sending a followup. (The fact that I had to reach out first to find out about an issue delaying my request is a problem in itself)
  • I emailed Support again about two weeks ago, which got no response as of writing this.
  • I emailed Support again 5 days ago, which interestingly gave a different automated response confirming my support ticket, but I have not received a response for this one either.

Screenshot 2025-01-17 at 1.42.16 PM
Screenshot 2025-01-17 at 1.42.16 PM844×164 32.2 KB

DevEx page showing the pending request

This is scary to me as a developer, as I have a significant portion of my earnings from creating on Roblox stuck in a volatile state in my Roblox account.

Expected behavior

I expect some user-facing message or notification about a brief explanation as to why my request is taking so long.

Page URL: https://create.roblox.com/dashboard/devex

A private message is associated with this bug report

1 Like
#2

You sent the DevEx request during the holiday, that’s why. They started reviewing requests again on January 2nd, but I’m sure there’s a massive backlog. DevEx Processing - Thanksgiving and Winter Holiday 2024

5 Likes
#3

That statement is probably true they stopped for the holidays and now they have to catch. Up on a bunch of them and cannot reply to everyone at once.

1 Like
#4

Contrary to the two responses above, I highly believe this is in fact a bug where your request has gotten stuck somewhere in the DevEx pipeline. I submitted one around 10 days ago and was paid out 3 or 4 days after. I’m pretty sure they have caught up on the backlog now and there’s an issue with your request specifically.

1 Like
#5

Wow, is this even real? I’ve dev ex’d around 2 weeks ago and it only took 5 days
is this your first dev ex? my first ever dev ex took a long time

2 Likes
#6

CC: @raskolibov @levdasoalt2

Between December 2nd and 8th reviewing was still open, abd since January 2nd (16 days) reviewing is also open. You’re right, I doubt there’s a backlog this significant, and I made sure to time my request so there was time to review it during the first period.

I 100% understand if there are possible issues with the requests or some problem happening in the pipeline, the real issue is the fact that there is no communication about anything to me. I’m in the dark here.

@sombolian It’s my 4th DevEx, and first time having a delay this long.

1 Like