DevEx tab in Creator Dashboard doesn't show eligible Robux properly

Bug Reports Creator Hub (create.roblox.com) Bugs
1

My eligible Robux in the DevEx tab in the Creator Dashboard show as 0 even though I have eligible Robux to DevEx.

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I have confirmed this issue is not on my end as it’s been occurring to other developers I know.

When loading, the correct amount of Robux appears, I believe this is the total amount of Robux the user has:

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Then, it gets updated after sending an HTTP GET request to the endpoint that retrieves the eligible Robux. On my end the following JSON response is received:

{
   "eligibleRobux": 0,
   "updatedUtc": "2025-04-17T22:39:12.4072481+00:00"
}

This explains why the amount appears as 0 but doesn’t explain what happens internally in the Roblox server for that amount to be sent to the client.

Steps to reproduce

  • Go into the Creator Dashboard > Finance > DevEx

Expected behavior

I expect the correct amount of eligible Robux to be shown to the client.

Page URL: https://create.roblox.com/dashboard/devex

31 Likes
3

That’s unrelated. I’ve had 42k Robux eligible a while ago which I never DevEx’d and I’m not the only one experiencing this issue.

2 Likes
6

How was the Robux obtained if I might ask? They have changed their rules for what Robux is eligible a few months back.

2 Likes
7

It’s not on my end lol, it’s not just something happening to me, it seems to be happening to everyone.
And also, it appears as if it had been updated yesterday.

2 Likes
8

For anyone new entering this thread, if y’all have Robux that you know are eligible for DevEx, please confirm this is also happening to you so others don’t get confused.

1 Like
9

I’m having the same issue. Just before some days ago it was showing the right amount. I earnt all my Robux from groups which made the Robux from games (premium payouts, gamepasses etc.) so I don’t know why it’s all ineligible now out of nowhere, it must be a bug.

3 Likes
10

Can confirm this is occurring to me too.

3 Likes
11

This is happening to me too. When I load the page, the correct estimate briefly appears before going to 0 (same behavior as detailed in the OP).

3 Likes
13

Happening to me also. The correct amount shows for a brief second before switching to 0. Not sure if this would affect my DevEx…

3 Likes
14

This is affecting me as well. Displays 0 making it impossible to file a DevEx request!

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5 Likes
15

Still an unresolved issue!

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2 Likes
16

Still unresolved

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2 Likes
17

I’m not experiencing this issue — can the others show the errors that appear in their consoles?

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1 Like
18

There are no errors, the server response is 0 like what OP said.

This is very strange. I don’t know why lots of people would have all of their Robux ineligible all of a sudden. Doesn’t seem like something random either.

1 Like
19

The only common thing here is that most of you seem to have made it from games and can’t DevEx while the one person who can DevEx made his from UGC.

Maybe something to do with experiences eligibility to DevEx?

2 Likes
20

Same for me as well! At first it shows total robux I have then switches to zero!

1 Like
21

Hey folks, we’ll take a look at this. Please note this shouldn’t be preventing you from sending DevEx requests or keep those from being accepted, it just affects the estimated eligible Robux we show on the front-end. Apologies for the inconvenience.

8 Likes
22

Can also confirm it shows my total amount for a fraction of a second, then turns to 0 with an asterisk once it updates.

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2 Likes
23

My Robux come from UGC and my eligible Robux says 0, it can’t be that reason.

4 Likes
24

The console has no errors. The HTTP status code is 200 OK. It’s just that the JSON response shows eligible Robux as 0.