Don't show 2FA Warning for users who already have it

Bug Reports Website Bugs
#1

Reproduction Steps
login to the website today and you will see the pop up

it scared me because I thought someone hacked my account and disabling it

Expected Behavior
for this pop up not to show up for users that already have it enabled

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Actual Behavior
This shows up when it’s not really supposed to causing misunderstanding and bad UX

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Issue Area: Roblox Website
Page URL: https://www.roblox.com/
Impact: Moderate
Frequency: Constantly
Date First Experienced: 2022-02-15 00:02:00 (+07:00)
Date Last Experienced: 2022-02-15 00:02:00 (+07:00)

7 Likes
#2

I also already had 2FA enabled. Got the aforementioned notification and even a private message sent to my account about enabling something I already had. Was super confused, though thankfully the language conveyed it wasn’t some sort of account breach.

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2 Likes
#3

This is actually very weird. I don’t have it on, and it doesn’t prompt me with this. :thinking:

#4

Well I lost my old account roblox isnt even letting me send proof that I own the account when they disabled my 2fa and i cant login

#5

That’s why. It shows if you have 2 step via email and have 2 step via authenticator app. So u must have both on for it to show.

Account security
#6

I have it both on and that message doesn’t show up?

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And I haven’t blocked the popup with my ad blocker:

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#7

Its here

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#8

No, I mean the one mentioned in OP:

#9

Hey! This issue should now be fixed. We should no longer be showing any messaging that implies that Authenticator isn’t already enabled on your account if you do have it enabled. We may at times show communications that reiterate the importance of keeping Authenticator enabled, and we will ensure that this messaging is clear. Thank you!

1 Like
#10