DSA Report Wrongfully Denied — Game Violating ToS, EU Law, and Content Maturity Rules

Bug Reports Roblox Application and Website Bugs
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#1

I recently submitted two separate DSA reports for a game I came across that undeniably violates Roblox’s Terms of Service and European gambling laws, specifically targeting Germany and Belgium. I reported it under “Illegal Goods & Activities.”

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The game features a spin wheel at the end of an obby (moderators must complete the obby to see it). Players can purchase additional spins with Robux and a “x10 luck” gamepass to increase their odds. However:

  1. It falsely lists its content maturity as “Minimal” despite paid random item mechanics, breaching Roblox’s own content maturity policies.
  2. It does not use PolicyService to restrict access based on regional gambling laws (e.g., Australia, Belgium, Netherlands).
  3. It fails to disclose percentage odds of winning prizes, violating the EU DSA and specific Belgian gaming laws where paid random chance rewards are banned without transparency.

Both DSA reports were denied in under 2 minutes. Given the complexity of the issues and the need to finish the obby to even access the spin wheel, it’s impossible that the reports were properly reviewed. It appears that DSA moderators are improperly denying reports based on a game’s visit count or size. I previously spoke to a DSA moderator months ago who admitted they were often unable to act against games with large visit counts due to internal restrictions.

DSA moderators should be trained on these kinds of issues—this is what the system is for. But no, they have no idea how to do their job.

This is unacceptable. Roblox risks legal action under the DSA and Belgian Gaming Commission if games like this are not reviewed properly and removed. Moderators must be better trained, and Roblox must investigate why such serious reports are being auto-denied without thorough review.

Normal “Report Abuse” options are ineffective for high-traffic games like this, making the DSA mechanism the only avenue — and even that failed due to moderator negligence.

Expected behavior

  • Reinvestigate the reported game manually.
  • Properly educate DSA moderators to prioritize law violations over visit counts.
  • Implement systems to ensure serious DSA complaints about gambling/paid chance mechanics are escalated, regardless of a game’s popularity.

CC’ing @Caelestene here for acknowledgement

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#2

Not to mention, the game is programmed so that you will never actually land on a “Legendary” item — you always end up with a “Classic,” which are just free items publicly available in the catalog.

This makes the game a blatant, deceptive scam.

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#3

My guess is that DSA Mods only review concerns that happen on the website without being logged in… this causes many issues such as not reviewing ingame content, chat messages, private devforum posts etc

It’s a really big issue and i reported the issue with chat messages ages ago but i guess it’s the same with games itself…

This should really be a high prioriety but it doesn’t seem so

#4

Nope, they’re logged in. DSA moderators have their own accounts, and recently even got access to open their own private servers that no one else can join just so they can review games.

But even with all of this, they’re still absolutely useless even when it comes to genuinely illegal content

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#6

This is not the appropriate category for dispute-related concerns.

The Bug Reports section is specifically intended for technical malfunctions or errors on the platform — not for expressing disagreement with moderation outcomes or reporting a lack of enforcement action. Posting here every time a DSA report is denied does not qualify as a bug and misuses the purpose of this category.

If you’re an EU user and believe a DSA moderation decision was mishandled, Roblox explicitly provides procedures under the EU Digital Services Act (DSA) for further recourse:

EU Digital Services Act

  • You may appeal moderation decisions within 6 months of the initial action.
  • For further disputes, under Article 21 of the DSA, EU users may escalate the matter to a certified out-of-court dispute settlement body. The EU Commission maintains a list of these certified bodies here.
  • Additionally, as required by Article 12 of the DSA, Roblox provides a Single Point of Contact for DSA-related issues via roblox.com/support or eu-dsa-spoc@roblox.com.

If your concern involves possible violations of law or policy, please use the correct channels instead of mislabeling it as a platform bug.

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