Email Revoked & Security Notification Locked My Account

Bug Reports Other Bugs
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#1

I am experiencing issue where my verified email removed from my account so account verification or account recovery wasn’t possible, when I contacted Roblox Support four times and they explained that they cannot verify ownership even I was reaching out using the only email ever linked to the account and had provided multiple screenshots as proof

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Expected behavior

-If the email is revoked, Support should lead the users through a fast and safe recovery procedure.

-if Support unable to confirm ownership, Roblox Support must provide verification options that include security questions ,passwords or previous transactions

A private message is associated with this bug report

2 Likes
Using a VPN Can Cause Roblox Account Issues & Locks You Out and Revokes Your Verified Mail
#2

This is just an acknowledgment announcement!

We’ve filed a ticket into our internal database for this issue, and will come back as soon as we have updates!

Thanks for flagging!

1 Like
#3

If someone is experiencing the same issue would you prefer it to be reported as its own thread or as a reoly to this one/a personal message?

#4

Attempting to create your own Bug Report is probably your best bet, as individual posts are mainly related to the creator of the post. I don’t think that directly trying to contact Staff via DM’s on this site will work as I have already tried that and still have not gotten a reponse. But, you can try to if you like.