You may be running into a different bug. Are you getting the same pop up that is being screenshotted here? You mention an incident ID when using Team Test, which is not something we’ve been using when running into the OP issue.
It is the same pop-up as pictured in the video you sent with the same error message in console. As a way to circumvent the PlaySolo error when just pressing the “Play” button, I tried using team test and it kept crashing as well and providing me with the incident ID I shared. Neither method of playing the game in studio is working and I’m having to resort to publishing and playing the actual game on Roblox.
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I am on MacOs. I seem to get that issue every time play solo fails to launch.
@ibm03 Based on the logs you provided, you appear to be experiencing a different issue that happens to manifest in a similar way. The error in this thread also affects HTTP requests, while your logs do not show any HTTP failures.
In addition, our investigation so far strongly suggests the root cause of the bug described will only affect Studio on macOS.
I’d suggest performing standard troubleshooting steps like reinstalling Studio and disabling any antivirus or firewalls on your device to see if that resolves the issue. Otherwise, this would need to be reported as a separate bug.
@FizzyFlame can you provide logs from a Studio run where you encounter the issue?
Please see this link for how to find logs: https://en.help.roblox.com/hc/en-us/articles/360016022492-How-to-Retrieve-Roblox-Studio-Logs
Once you have the logs, do not post them in this public thread. Instead, please send them to to the Logs / Crash Dumps / Other Bug Files group and post a link to the message in this thread.
I also started to experience this bug, but the thing is, I am on windows.
After reviewing logs from a few similar issues on Windows, we’ve been able to confirm the originally posted issue only affects Studio on macOS. We’ve updated the name of the thread to make this clearer. Thank you to everyone who has provided logs on both platforms.
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Do the people that experience this problem on windows have to make a seperate post?
Yes, issues with Play Solo on Windows would have a different root cause and so will need to be investigated separately. I see you created a post for your issue already, thank you for doing so. We’ve reopened it since it does not appear to be a duplicate issue. I likely won’t be the engineer working on that issue, but I do see it’s in the internal queue for triage.
I’ve started experiencing this as well, studio was open for close to 8 hours before it began.
I have enabled additional logging for Studio on macOS that should allow us to get a better understanding of the problem. I plan to enable more logging in the future, so I will refer to the logging enabled today as “round 1” of additional logging.
Round 1 of new logging will be enabled if you launched Studio anytime after this message was posted. If you encounter the error, please follow the directions below to send us a copy of your logs even if you have provided logs previously.
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Hey I just ran into this error again. I’ve responded to my initial private message with the logs attached
https://devforum.roblox.com/t/error-loading-playsolo-error-studio-logs/3516716