Error while loading entities for universe

[purbanics (ProfessorDuck)]

This started happening today.
Studio shows these errors 95% of the times when I try to start a game I am working on.

13:54:19.675 Localization Tools failed to get cloud table info. - Studio
13:54:20.482 Error while loading entities for universe 1566794812: HTTP 500 (Internal Server Error) - Studio
13:54:20.482 Failed to load game assets, some Studio features have been disabled. - Studio

This also happens RARELY for other smaller test places I have.

And the Game Explorer is empty, does not show any objects but says:
“Publish this place to load game data”

The 1st warning about localization has been happening forever but the other 2 errors just started today and seem serious.

Is there a solution to these?

Please help I can’t continue working on my game.
Thank in advance!

[purbanics (ProfessorDuck)]

Sometimes it just throws these errors after loading:

14:07:46.465 Connecting to server… - Studio
14:07:58.715 ▼ Error while loading packages for universe: HTTP 500 (Internal Server Error) (x4) - Studio
14:07:58.776 Error while loading packages for universe: HTTP 500 (Internal Server Error)
14:07:58.976 Error while loading packages for universe: HTTP 500 (Internal Server Error)
14:07:59.066 Error while loading packages for universe: HTTP 500 (Internal Server Error)

and otherwise seems to work.
At least there is stuff in the Game Explorer.

[lanjtlike (lanjt)]

If it’s an internal server error there is probably nothing you can really do about it, but it’s possibly caused by lag? I haven’t ever encountered this error before so take what I say with a grain of salt.

[XdJackyboiiXd21 (GDoggs_Jack)]

How many parts do you have? Or did you get anything from the toolbox lately, things from the toolbox might have viruses or if they had a high amount of parts it could make it hard for Roblox to load them in.

[LePerplex (CertifiedNoob)]

Are you loading it from a file or from ROBLOX itself? If you loaded it from a file, then you might get those errors because it isn’t connected to the ROBLOX servers.

[purbanics (ProfessorDuck)]

I managed to get it to load once without the error and then continued working on it.

@XdJackyboiiXd21
Stats says some 7700 parts/primitives.
I don’t think it is a lot and I am not even finished with the game.
Are there limits listed somewhere you should not go above?

I have not seen this error before, it just started today.
I have not added models from the toolbox.

@ThePerplexedNoob
I am loading from Roblox, not locally.
But I have local saves. It is now at 13MB. Is that a lot?

After a few hours away, I am back now and it is still giving me this same error almost every time I load it.
A few times it loads and only gives a few, seemingly random times these errors:

Error while loading packages for universe: HTTP 500 (Internal Server Error)

I am not sure it is safe to keep working on it.
I hope it does not get fully corrupted or something eventually.

The file saved locally loads quickly without any errors.
Is it OK to keep working on that local copy and then always, save-to Roblox overwriting the game and publishing it?

[km7dev]

Ive got the same problem. DevForum being slow to load too.

[purbanics (ProfessorDuck)]

Now I got this error a few times:

Could not open the place “4715548451” with exception: “Unable to open the place. Please restart your application and try again. If you continue to encounter this error, please contact customer service. Request Status Code: 2 Connection Result: 0 Connection Closed: ReplicatorDisconnect | Roblox has shut down this game server for maintenance”.

Incident ID: 7688640411539664724

If you continue to encounter this error, please report it on the Developer Forum

I’ll report it in that forum too and hopefully somebody can find the root of the problem.
edit: I can’t create topics there.

[km7dev]

status.roblox.com isn’t even helping. It says:

All Systems Operational                                    Updated a few seconds ago

edit: I cant create topics there either.

[purbanics (ProfessorDuck)]

Yes, it’s not something global as my other test games (just small worlds to test stuff) load almost all the times without any problem.
Just this one game I am working on started doing this today.

By the way there is one warning that I have received all the time when I load this game:

Localization Tools failed to get cloud table info. - Studio

What is that? How can it be fixed?

[km7dev]

All of my games are having trouble loading.

[V_ChampionSSR (V_Champion)]

I am getting the exact same issue right now.

[purbanics (ProfessorDuck)]

Wow, really!? Sorry for starting it.

Can somebody make an issue about this to studio bugs?

Studio Bugs

edit: there is a recent issue there about slow loading:

Studio performance when opening/playing games is much worse

After the first update of this year (Jan 6th?), I noticed Studio is now taking significantly longer to open and close places, and start and stop Play Solo sessions. To illustrate, I have a play on remove sound in my game, and before the new year Studio would close before it could play even 0.5 seconds of it, now it takes studio so long to close that I often get to hear the whole 4.6 second sound and I’m still left waiting after it’s done. It takes a little over 33 seconds to close my game and r…

edit2: Just tried it. Still experiencing the same problems.

[AirLive1]

I’m getting the same error right now. Worked yesterday.

[MRKYLO20 (KrispyKachowsMan93)]

Getting the same error as well yesterday and today.

[Hakurem]

The same thing is happening to us. These past 2 days studio have not been loading properly.

[Dev_Crow]

The same thing is happening to me when I try to open my project and I can’t figure out what is wrong

[frostpixelstudio (Frost)]

same thing happens to me. I couldn’t load packages yesterday, today they appeared, but some members of our team cannot even access “Places” folder

[Evercyan (Cyan)]

I am having the same issue here. Very annoying as only 1 in 3 times I publish a package it works, sometimes it throws an error but actually publishes, sometimes it doesn’t seem to.

Packages have been extremely buggy for as long as I have used them and I would hate having to find an alternative as this really hinders my workflow.

This happens when opening a place in my game and when publishing a package.

Error message when loading up a place with packages:

Sometimes I even have this error ‘Get symbolic links failed with error’ appear when trying to publish my place.

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(Not sure if I should drop detailed bug report information since this isn’t categorized under Studio Bugs atm)

This seemed to only start happening around a week ago, possibly when Roblox got back in office.

[purbanics (ProfessorDuck)]

Studio works now. Has loaded my game 2 times in a row without any error and it all seems to be working nicely.
One difference is that it takes much more time to load then a week ago before this issue, but I can live with that as long as there are no errors.

Thanks for fixing, whatever it was!