They really need to fix this and prevent this from happening in the future, that’s 3 items over the course of the same sale.
2 Likes
ruby just got fixed and is now selling normally but the ones who got for free well you know.
It seems roblox isn’t able to handle the huge amount of purchases which could’ve broken it?
1 Like
The issue is that the limiteds being released also has a timer on it, which is weird… Has to be something internally, maybe the system is confusing a limited edition item with a timer item.
Please bear in mind before posting: if you have nothing new to contribute, do not post.
You are actively making it harder for engineers to get through the thread by reposting what was already said and fear-mongering.
8 Likes
All 3 of the broken limiteds were released as a Limited U + a Timer item.
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I believe the items were automatically queued to be released and most staff are off work.
If my theory is even somewhat correct it would explain how the issue has grown so large, and why it’s difficult to solve in the moment.
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I feel really upset about purchasing a copy of Torque the Blue Orc for 1000 Robux, and then 4524 people receive it for free. I received serial number #813 from purchasing it at its original price, and because of the people who bought serial-free copies, the value and price of the face was destroyed.
I messaged Roblox Customer Service about the issue, but they did nothing about the issue. I kinda felt scammed by this, because I had purchased the Robux to get the face, and I received no refund or compensation, and now over 4,000 people are selling it for free profit.
This issue seems unreasonable, especially considering the fact that this is considered a “catalog glitch.”
The glitch really upset me, and it felt horrible to see that I spent 1000 Robux ($10.00 USD) on this face, and now people are selling it for an unreasonably low price.
This Limited Unique item was ruined due to a glitch. People took advantage of it, and they received free profit.
Nothing was done about the issue…
3 Likes
The Disgraced Baroness of the Federation also experienced the same error. A lot of people were able to get the limited for free and I however purchased it before the error message so it charged me the R$50,000 (around 276 USD). There are now approximately 192 copies available when there should only be 100, this has therefore impacted the profitability of the item as there is more in circulation.
This must not be ignored and the appropriate action should be taken to resolve this issue.
3 Likes
I received an E-Mail from Roblox Support, and they refunded the Robux I had used to purchase the Torque the Blue Orc and Ruby Archfey Visage faces.
I’m very happy to see that they actually took care of the situation, even though they were two weeks late.
Torque the Blue Orc: Torque the Blue Orc - Roblox
Ruby Archfey Visage: Ruby Archfey Visage - Roblox
5 Likes
I also emailed Support and they refunded me in full for Disgraced Baroness of the Federation, Torque the Blue Orc, and Ruby Archfey Visage. I had kept the Federation but sold the faces, and they refunded the original costs and I still have Baroness.
I’m very pleased that they’re handling this issue and refunding the people that had purchased the items, I don’t know if they’re going to refund everyone eventually instead of needing to contact support, but I suggest emailing them for the time being if you haven’t.
A+ Roblox Support, I just hope the Web Team can fix this problem before it happens again with more items.
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I emailed Roblox support and they did not refund me, apparently because I traded the item away, even though in my purchase history it shows that I bought it for 50,000 robux. Oh well, I guess…
2 Likes
Something’s not right there. I had contacted them after I sold the faces and they still refunded me for all 3 items. I included a screenshot of my purchases and I guess they went and verified it was legit? I have no idea, but I had a positive response back the next day.
If you traded it off/sold it right after it sold out, the system could’ve had an error and did not know that you purchased the Disgraced Baroness.
I did purchase the Ruby Archfey Visage and Torque the Blur Orc faces with Robux that I purchased. If you purchased it using revenue, it might be possible that they didn’t refund it because you did not buy it with purchased Robux.
It may just be a glitch.