Events - Thumbnail Uploading API Error

Bug Reports Roblox Application and Website Bugs
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#1

Upon trying to upload a media based thumbnail to an experience event under the Configure Event page > Event Details > Media, the site returns Response from https://apis.roblox.com/assets/user-auth/v1/assets returned an error code 400 and enters an infinite loading, also locking out the ability to update the event and save other changes or when creating a new event.

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This has been reproduced with multiple thumbnails, trying different file names assuming it could’ve been a false flag moderation issue, and trying different file types, resolutions, and sizes.

A private message is associated with this bug report

1 Like
#2

ROBLOX has been having intermittent connection issues the last 12-ish hours, I recommend waiting little bit longer and attempt your upload again.
For situational awareness, Error 400 means Bad Request.

#3

This has been going on for over a week now, so don’t think it was related to last night’s outages.

#4

Hi sorry for the inconvenience
The team is looking into it. Are you consistently hitting it or it’s flaky?

#5

Also this seems to be 400 bad request. Could you take a look at the inspection to check the Response payload that contains the error message, then we can suggest, thx!

#6

I’ve uploaded a screenshot of this to the associated private DM for the report.

Regarding the consistency, this is happening everytime on any network & account, and was first noticed when we created events last week.

#7

We might locate the issue. Your event name is too long to be applied as the thumbnail title. Can you try to rename your event first (length < 50 characters) then try to upload the thumbnails again?

Let me know whether that works for you. Thanks!

#8

Following up, does it resolve your problem? Feel free to let us know if there’s still a problem

#9

Mark it as resolved and close out for now since there’s no further complaining on the issue after following up.