Evergreenz Cafe - Barista Expectations/LR Handbook
This Barista Expectations guide will cover the main important points that you should follow and refer to while working as a barista with us! This guide will help you massively during your time here at Evergreen! These also ensure that a high standard is consistent throughout our staff team and ensure the best visiting experience for our customers.
[1] Firstly, grammar is not required at any of our facilities for any LR ranked players. This includes both at training and at the cafe (whether that is serving or being outside of the kitchen). However, maturity is still required from all of our LRs. Though itâs fine to have a joke about it with your friends off-duty, make sure it does not get too far or out of hand.
[C] Public Commands & Hand-To
LR Staff have access to only certain public commands within the Cafe. They are allowed to use them as necessary.
Commands List:
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!give (username) - The staff member using this command must be holding the item that they want to give the customer in order for this to work. After you say the command, the item should be given to the customer shortly.
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!support - This command can be used to call an admin. This command is very useful and can be used when you encounter a troller and need help solving an issue.
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!recipes - Using this command will open the recipe guide.
RULES:
- The !help command should ONLY be used for certain issues. You are allowed to use this command if you have a question, need help with a player who is breaking rules, or anything important. This command is NOT to be abused. False help calls are subject to disciplinary action. After you use the command, a MR+ will teleport to you eventually. Make sure to let them know whatâs going on and why you called them over.
After completing a customers order, use the !give command to send customers their orders.
NOTE) Only Junior Barista+ ranked staff are permitted to be behind the counter and to make drinks for customers.
[2] Secondly, it is expected that you have some sort of guide that you may use when interacting with customers who order from you. You need a positive and confident greeting when first introducing yourself, and even better, a detailed outro once you have finished your customerâs order.
NOTE: Your greeting and outro do not need to be as detailed or require the same level of grammar as the ones below - you are free to personalize them as you please.
Examples:
- (Greeting): Greetings! Welcome to Evergreen Cafe! My name is [username], and I will be serving you today. What would you like to order on this lovely day? (:
- (Secondary Comment): That sounds lovely, would you like anything else?
- (Third Comment): Wonderful! Give me a moment to prepare your order.
- (Outro): Thank you for visiting Evergreen! I hope you enjoy your order! Make sure to visit again! <3
[3] Thirdly, if any trollers come up to your counter or you notice any other user trolling, we expect that you handle the situation maturely. This means not issuing warnings to the troller and not interacting/encouraging the troller, and then contacting the closest MR [Staff Assistant+] by using the !help command in chat. In the occurrence that an admin isnât in the game, the system will let you know, and then you may contact one via our communications server to join and deal with the issue.
Most of the time, you are to inform a troller to stop their actions once (do not say âWarning 1â, just inform them to stop) and then call for assistance if they continue. The only exception to this is exploiting; if you see an exploiter, contact an admin immediately using the !help command.
[4] Trainees are not permitted behind the counter at the cafĂ©; this is so that youâre confident with how Evergreen Cafe works on a basic level before youâre put behind the counter. If you wish to get a promotion up the LR ranks, you need to attend training sessions that are hosted bi-weekly. If you wish to know when these training sessions are scheduled, please ask an admin for more information. Once you have reached the rank of Intern, and if you wish to rank up to Staff Assistant, please do not ask admins or HRs for a promotion. If you work your hardest, an admin will notice you and promote you.
[5] We also allow customers with âsafechatâ to apply for the rank of Trainee. This would mean there are some members of our LR Team not able to comprehend all messages fully due to the chat filter. A particular problem that arises by a worker with safechat includes them not being able to send or receive any form numbers, whether the number is typed out or just using numeral digits. A simple work-around of this is using phonetic spellings of numbers (e.g. âOrder limit is threeâ > âOrder limit is tree.â). We expect non-safechatters to help baristas with safe chat whenever they can, so if anyoneâs struggling, itâs only common decency to help them.
[6] Trolling of any sort, abusing your commands, or just in general not following our rules at Evergreen will mean you being demoted to Valued Customer or even Awaiting Rank (banned) depending on the severity of the situation.
And thatâs it! We hope this guide helps you out while working! If you have any questions, remember to contact an MR+ and they will be glad to answer it!