Hi! Is this a known and ongoing issue? A few users have encountered it, while it works fine for others, and we all have the same permissions.
In the past, the problem has resolved itself, but could you please take a look?
Expected behavior
Make experiences accessible for all users.
Page URL: https://create.roblox.com/dashboard/creations?id=2444663854&roleParams=2524200344354753297
It looks like you didn’t give the game an age rating, I would recommend setting that up and see if it changes anything.
I also had a problem similar to this before, and the issue was that I was using “save to roblox” instead of “publish to roblox” when saving/updating my game.
If it’s not that, however, it could also be that you have certain device’s access disabled. You can change that in game settings in studio.
Hope this helps!
Has the start place been published?
Hi @funin3d sorry for the delayed reply.
Could you please let me know the response for this endpoint https://games.roblox.com/v1/games/multiget-playability-status?universeIds=2444663854 ?
You can send it in DM if you prefer.
Thanks!
[{“playabilityStatus”:“Playable”,“isPlayable”:true,“universeId”:2444663854,“unplayableDisplayText”:null}]
Hmm you’re still seeing it as unplayable on the Experience Details Page with this response?
This response indicates that it should be playable.
The screenshot shared was from my account that has no issues. I asked the accounts affected to test the link and share the results. Stay tuned!
[{“playabilityStatus”:“UnderReview”,“isPlayable”:false,“universeId”:2444663854,“unplayableDisplayText”:null}]
The above was shared by a user account with issues.
Interesting to see “UnderReview”, is this linked to Roblox experience moderation?
Another account affected, same message:
[{“playabilityStatus”:“UnderReview”,“isPlayable”:false,“universeId”:2444663854,“unplayableDisplayText”:null}]
Sorry for the late reply I forgot to turn on notifications for this topic. Thanks!
Yes UnderReview usually indicates moderation and we’ll figure it out.
Hey @funin3d can you ask those users to try again now? The moderation issue should be resolved.
C4 Experience is fixed for us! C3 Experience is not, though. It’s the same for all users affected. Please advise.
What is the universe id for this affected experience?
Are they seeing the same UnderReview issue when they check https://games.roblox.com/v1/games/multiget-playability-status?universeIds={UNIVERSE_ID_HERE} or is there something different?
I receive this:
{“errors”:[{“code”:8,“message”:“No universe IDs were specified.”}]}
I will update you what the affected users see. Thanks!
Sorry I didn’t specify, you need to fill in the universe id in the {UNIVERSE_ID_HERE} part 
I didn’t fill it in because I don’t know the universe id
My bad.
Here’s what the affected users have shared:
[{“playabilityStatus”:“Playable”,“isPlayable”:true,“universeId”:6523672374,“unplayableDisplayText”:null}]
I receive this:
[{“playabilityStatus”:“Playable”,“isPlayable”:true,“universeId”:6523672374,“unplayableDisplayText”:null}]
Which doesn’t seem right.
Do I need to loop in our Engineers?
