DISCLAIMER: This “bug” report is being made on personal speculation, which may or may not be valid. However, it is being made with what I consider to be a justification that warrants the creation of this report. If the following issue at hand has been verified to not be a false positive of any kind, then I request that this report be closed. If you aren’t a staff member and have nothing worth to provide to me then do not respond so I don’t have to waste my time =)
I’ve recently encountered an issue where two production experiences that I own have been stricken down automatically after publishing places on them from their associative development experiences for the first time. It is worth noting that the two production experiences in question are owned by a singular group, which is shared between them. When this happened, not only were both experiences placed under a moderation state with the title being changed to [ Content Deleted ] and myself losing the ability to edit or publish through them, but the owner of the group the experiences are assigned to (which is coincidentally where I made the publishes) was moderated with a one-day ban under the following message:
Roblox does not permit discriminatory language, behavior, or content of any kind.
[A citation of the production experience I published to was listed under the moderation note.]
After this had occurred, I attempted to open an appeal under the support page by explaining that both experiences had been existing under their respective development places for months without experiencing any sort of moderation action then, and by requesting a list of any possible infringing content for myself to remove and then request for the moderation action to be lifted (which is usually a common course of action when experiences are moderated like that). Unfortunately, I was met with an automated response that did not assist with my situation to no avail despite sending through multiple emails with varied descriptions, which I am still in the process of doing.
My development team and I deliberated on this matter and came to the conclusion that the experience questionnaire may had played a factor in this automated action. We were unsure as to what actually had happened when we published the first experience and got moderated for the first time, as no description of any offending content was actually provided, but after publishing to the second experience (which features a different map, but a shared framework) we realized that both experiences used the same content maturity rating. To test this further, we re-published the experiences under new places in the same group without doing the experience questionnaire, and found that they were not moderated at all after being left up for an hour or so, whereas the moderation actions I faced were done almost instantaneously after I published to those production experiences.
To this day none of us have ever figured out what could have triggered the automated action and I am making this post in hopes of attracting any staff member that could initiate a manual review of these experiences. I would be very appreciative if someone here has perhaps experienced this similar situation and could give me any pointers, as the account pertaining to these experiences has now been moderated twice and may actually be susceptible to more severe moderation action later on (assuming that a false positive happens again).
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