Experience search not accurately displaying experiences

[CrazyCorrs]

Reproduction Steps

When you search for Ore Mining Sim or Mining Simulator the experience I am looking for will not appear.

I am trying to find my game “Ore Mining Simulator”.

Expected Behavior

I would expect my experience to show up considering the full name is Ore Mining Simulator. People will often search Ore Mining Sim or even Mining Simulator for short instead of typing the full name.

Actual Behavior

For some reason when you don’t type the full name with the exact spelling, the experience will not show. But instead Roblox displays other games with less players, sometimes 0 players and Often times these games have nothing to do with Mining.

Issue Area: Roblox Website
Page URL: Discover - Roblox
Impact: High
Frequency: Constantly
Date First Experienced: 2022-11-15 00:11:00 (+00:00)
Date Last Experienced: 2022-11-21 00:11:00 (+00:00)
A private message is associated with this bug report

[FirstVertex]

I’m sorry to hear that you are affected by this very serious, and ongoing issue with Discovery on the Roblox website.

Potentially Related:

Game no longer shows up on search

Reproduction Steps Browser information: Occurs on Chrome and on Roblox mobile app. Search for my game name “Type or Die” in the search bar. Expected Behavior I expect the search to show games related to what I searched for. Actual Behavior It’s showing games that aren’t related to the search term. The game has an avg of 2k ccu and still isn’t showing up. This is making it harder for my players to come back to the game. It’s worth noting if you search “Type Die” instead of “Type or D…

Discovery search is not functioning correctly

Reproduction Steps Search up an affected game in the roblox search or submit it directly into this URL: Discover - Roblox Expected Behavior When you search up a popular game’s name it appears, especially before any copies of the game. Actual Behavior Some games are completely hidden from the search, or pushed very far down. Some examples: Brookhaven is the 9th result in the search page [chrome_tcX9W7VDme] Kaiju Paradise does not appear at all [chrome_UGTJLOEFlh] Issue Area: R…

I can't scroll down the Popular genre for games anymore

Reproduction Steps All I do is click on the Popular Tab on the Discovery page. Expected Behavior What I expect to happen is when I visit the Popular page for games, it should show me more and more games as I scroll down the page. Actual Behavior What actually happens when I visit the Popular page is it shows me a limited amount of games and won’t load any more if I scroll down. Workaround No workaround at all. The same issues applies to the Roblox Player, along with the website. …

@Roblox we need this to be addressed asap. Thank you in advance.

[thirdtakeonit]

Thanks for the report! We’ll follow up when we have an update for you.

[fljshopping]

Thank you for your inquiry!

Our search ranking algorithms are designed to consider query term match as well as user engagement in relation to the issued query. That means in certain cases, an experience may be ranked above some more popular experiences if it gets higher engagement from a given query.

In this particular case, it appears that the experience is not showing up due to the game has relatively low engagement recently.

We can still find the game through exact match: Discover - Roblox

We continually work to refine our algorithms to balance relevancy and engagement, ensuring quality content is easily discoverable. Thank you for your feedback and please let us know if you have further questions or concerns.