What happened to my game? I cannot access my game in studio as it says the experience is locked. When I tried the website, the content is not available and when I tried it in developer hub, it says that it “violated Roblox policies”
IMPORTANT: I do NOT think this is a moderation issue. I think it’s a technical issue due to the following reasons
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I did not get a moderation message anywhere. I check email, Roblox messages and help & safety page. No notification.
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I appealed to Roblox Support but only got a unhelpful response. The image attached is the ONLY response I got from Roblox Support.
I attached a mail screenshot and as you can see, the mail claims they didn’t hear a reply and “sent a request for more information to proceed”. The thing is, I didn’t get a request for more information -
Previous issues similar to this I have didn’t take a long time. I got no updates from the team.
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I think the game got manually reviewed by a Human moderator a long time ago before the lock. I haven’t published new updates to the game ever since. It’s strange to see it recently locked.
With all these factors, I think that the whole experience locking thing is a bug rather than intentional moderation action.
Expected behavior
I expect to simply get an explanation of what happened. Intentional moderation action or technical issue.
A private message is associated with this bug report