Experiencing incorrect aspect ratio: Passes

Help and Feedback Art Design Support
#1

Recently, I have noticed that any game pass uploaded to Roblox with a transparent background automatically has its aspect ratio incorrect. This leads to the image being stretched, despite it being originally sized at 512x512. This issue has only started occurring recently, so older thumbnails are not affected by this. As shown in both photos below, they are the same PNG file and maintain their original appearance.

Pictures

image
image

Thank You!

#2

You might be able to fix this by modifying the image. Add black pixels to the top left and bottom roght corners and see if it works.

#3

I would not desire black pixels surrounding my thumbnails haha!

#4

You only need 2. Just test it and see if it works. They do not need to e full borders.